Description of the illustration edit-chat-rule.png

This illustration shows a screen capture of the Edit Chat Rule dialog box as described in Steps 5 to 11 in the text preceding the image. It shows the rule name is set to Bot Order Routing, the "if" condition is set as "Incident.Bot Subject contains order" and the "then" action is set as "Assign chat queue Order Support." It shows the Save and Cancel buttons at the bottom of the dialog box.