The image shows an OCI Region, CRM Applications, Tech Support channels and customers. Customers connect (unidirectional arrow numbered 1) to the OCI Region via the Tech Support Channels (unidirectional arrow numbered 2).

The OCI Region contains the following components:

Oracle Integration acts as an Orchestration Engine with the following Integration flow: CRM Adapter, Native call to Object Storage, Native call to Gen AI service, CRM Adapter, Native call to Object Storage, Native call to Function, Native call to Object Storage, CRM Adapter.
CRM Adapter (box 1) connects to CRM Applications (unidirectional arrow numbered 3) which connects to CRM Adapter (box 2 - unidirectional arrow numbered 6). CRM adapter (box 3) connects to CRM Applications (unidirectional arrow numbered 11).
OCI Object Storage is connected by a unidirectional arrow from Native call to Object Storage numbered 4, 7, and 10.
OCI Generative AI is connected by a unidirectional arrow from Native call to Gen AI Service numbered 5.
OCI Functions is connected to Native call to Function by a unidirectional arrow numbered 8 and is connected by a unidirectional arrow from OCI Gen AI RAG Agent numbered 9.