1. Installation and Administration Guide
  2. Troubleshoot the Plug-In
  3. Appliance Problems and Solutions

Appliance Problems and Solutions

These are the common problems experienced with the appliance and possible solutions.

Table 3-1 Appliance Problems and Solutions

Problem Solution

OKM Cluster does not appear to be Up after being added as an instance to be monitored.

An error could have been made when setting up the instance for monitoring, or a change in configuration on the KMA could be affecting communication. Check the following:

  • Is the designated DNS name or IP address correct in the asset's Monitoring Configuration?

  • Is the named asset accessible from the Management Agent system?

This may be an indication that the timeout setting for the plugin could be increased, especially if the target goes down intermittently. To change the timeouts for the plugin, follow these steps:

  1. Log into the Management Agent system and navigate to the Management Agent installation directory.

  2. Navigate to the agent_inst subdirectory.

  3. Navigate to the subdirectory of the named asset.

  4. Modify the values for connectTimeout and/or transTimeout in the profile.cfg file located in this directory. No restart of the Management Agent is necessary, the changes will take effect for the next polling cycle.

OKM Cluster is Up, but some items are missing from Summary and/or Performance pages.

You must upload metrics before they can be displayed in the Summary or Performance pages. Metrics can take up to an entire collection cycle (up to 1 day for some metrics) to be uploaded. If the KMA is not responding consistently, this can affect metric collection. See the previous Solution for setting the timeouts for the plugin. Metrics and information about system values are collected in varying intervals. If you have a need for real-time information, refer to the Oracle Key Manager Management GUI.

A Metric Detail is not showing a change made on the system.

Metrics and information about system values are collected in varying intervals. In the worst case, a metric could be as much as 24 hours out of sync with a KMA. If you have a need for real-time information, refer to the Oracle Key Manager Management GUI.

A certificate exported for the OKM Operator is not being accepted.

If this certificate was exported using a 3.0.x Solaris Oracle Key Manager Management GUI, the size of the certificate file is 0. This certificate must be exported using an older GUI, or must be exported from a Windows Oracle Key Manager Management GUI.