1. User's Guide
  2. Understanding STA Data
  3. Media Analysis
  4. Identify Failed Mount Exchanges

Identify Failed Mount Exchanges

Use the Exchanges Overview and SNMP messages to identify failed mount exchanges. A failed mount could indicate an issue with the media or drive.

Use a filter on the Exchanges Overview page to identify failed mounts. STA identifies the first failed mount exchange and filters out any repeat mount failures to prevent reporting multiple repeat errors caused by clients retrying. As a result, you must look at the SNMP messages to identify repeat mount failures.
  1. In the left navigation, expand Tape System Activity, select Exchanges Overview.
  2. Add a filter to identify failed mount exchanges.
    1. Click Filter Data Filter data icon.
    2. Add the following selection criteria: Drive Exchange Status, Is, FAILED_MOUNT
    3. Click Apply.

      Sample Filter Data dialog

  3. Note the volume serial number for the media that had a failed mount exchange.

    Exchanges Overview noting Volume Serial Number
  4. Navigate to the All Messages - Overview page.
  5. From the Templates drop-down, select STA-Messages-All.
  6. Use the volume serial number to filter the SNMP messages and identify multiple failed mount exchanges.
    1. Click Filter Data Filter data icon.
    2. Add the following selection criteria: Volume Serial Number, Is, volser of problematic media
    3. Click Apply.

      Sample Filter Data Dialog
  7. Look through the results for "Drive load failed due to media error" to identify the number of times the mount failed.