C Troubleshoot Issues

Many issues you may encounter have a workaround or simple resolution.

GUI Issues

• ISSUE: Cannot Access the STA GUI
• ISSUE: GUI Elements Do Not Render Correctly

Data Issues

• ISSUE: Exchanges Not Showing Up in STA
• ISSUE: T10000D Drives Are Not Showing Quality Index After Media Validation

Connection Issues

• ISSUE: Database Communication Link Failure (IMPORTANT)
• ISSUE: OSCI Library Connection Test Fails
• ISSUE: SNMP Library Connection Test Fails
• ISSUE: SNMP Trap Status Not Updating After Connection Test
• ISSUE: Cannot Connect to SDP

Server Process and Installation Issues

• ISSUE: STA Fails to Restart Properly After Reboot
• ISSUE: Weblogic Server Processes Not Starting
• ISSUE: Authentication Prompts During STA start Command
• ISSUE: Backup Service or Resource Monitor Fails
• ISSUE: MySQL Installation Fails
• ISSUE: STA Does Not Completely Deinstall