Recover a Forgotten Password

There are three options to recover a forgotten password: contact the administrator, generate a recovery email, or contact Oracle Support.

OPTION 1 — Contact the library's Administrator user to reset your password

Library administrators can refer to Add, Modify, or Delete a User for procedures.

OPTION 2 — Generate a recovery email

You can only use this option if the SMTP server is configured and a recovery email address is associated with your user ID. The password reset email expires after 2 hours.

1. Navigate to the GUI login screen, and then click Forgot Password.
2. Click Generate Recovery Email. If this button is not displayed, email notifications are disabled for the library. Use one of the other two options to recover your password.
3. Enter your email address. If the email is associated with a user ID, the library will send a recovery email.
4. Follow the instructions in the recovery email. Enter your new password, and click Save.

OPTION 3 — Download Service User Key and Contact Oracle Support

1. Navigate to the GUI login screen, and then click Forgot Password.
2. Click Download service user key file.
3. Send the key file to Oracle.

   Note:

   The key file is encrypted. Oracle then decrypts the file to get an Administrator user ID and password to login to the library. Oracle personnel can refer to the SL4000 Installation and Service Guide for procedures.
4. Oracle support will login to the library and reset your password.