Support Options

Service and support representatives are available to assist with troubleshooting. During the initial order and installation planning, you can contact local and remote support with questions.

Service Delivery Platform

The StorageTek Service Delivery Platform (SDP) is a support enhancement solution that provides faster problem resolution, analysis and trending, and improved diagnostic capabilities. SDP is a remote application that can be installed on a Linux server that connects to the library and any StorageTek T-series tape drives. SDP collects device events and alerts support analysts, providing remote diagnosis and automatic service requests (ASR).

For more information, contact an Oracle representative or visit: https://www.oracle.com/support/premier/auto-service-request.html.

Oracle Premier Support for Systems

Oracle Premier Support is a fully integrated support solution that features:

• Complete system coverage and unlimited 24/7 access to Oracle system specialists
• Essential product updates, such as firmware
• Personalized, proactive IT support and rapid-response hardware service

For more information, visit: http://www.oracle.com/us/support/index.html

Contacting Support

Oracle Global Customer Support Contacts Directory: http://www.oracle.com/us/support/contact-068555.html

Submit, update, or review service requests at My Oracle Support: https://support.oracle.com/