1. Oracle ZFS Storage Appliance Administration Guide, Release OS8.8.x
  2. Appliance Services
  3. Configuring Services
  4. Phone Home Configuration

Phone Home Configuration

The Phone Home service screen is used to manage the Oracle ZFS Storage Appliance registration, as well as the Phone Home remote support service.

Registration connects your appliance with Oracle Auto Service Request (https://www.oracle.com/support/premier/auto-service-request.html). Oracle ASR automatically opens Service Requests (SR) for specific problems reported by your appliance. Registration also connects your appliance with My Oracle Support to detect update notifications.

The Phone Home service communicates with Oracle Support to provide:

  • Fault reporting - The system reports active problems to Oracle for automated service response. Depending on the nature of the fault, a support case may be opened. Details of these events can be viewed in the Active Problem Display. For more information, see Working with Problems in Oracle ZFS Storage Appliance Customer Service Manual, Release OS8.8.x.

  • Heartbeats - Daily heartbeat messages are sent to Oracle to indicate that the system is up and running. Oracle Support may notify the technical contact for an account when one of the activated systems fails to send a heartbeat for too long.

  • System configuration - Periodic messages are sent to Oracle describing current software and hardware versions and configuration as well as storage configuration. No user data or metadata is transmitted in these messages.

  • Support bundles - The Phone Home service must be enabled before support bundles can be uploaded to Oracle Support. See Working with Support Bundles in Oracle ZFS Storage Appliance Customer Service Manual, Release OS8.8.x for more information.

  • Update notifications - Creates an alert when new software updates are available on My Oracle Support (MOS). See Working with Software Updates in Oracle ZFS Storage Appliance Customer Service Manual, Release OS8.8.x for more information.

You must register to use the Phone Home service. You need a valid Oracle Single Sign-On account user name and password to use the fault reporting and heartbeat features of the Phone Home service. Go to My Oracle Support (http://support.oracle.com) and click Register to create your account.

To configure Phone Home, see the following sections: