1. Oracle ZFS Storage Appliance Customer Service Manual, Release OS8.8.x
  2. Working with Health Checks
  3. Resolving Health Check Alerts

Resolving Health Check Alerts

After a software update health check failure, you can review the Alert Log and take action to resolve each failure based on the message in the log. The following table lists the update health check failures that can block an update, and describes the associated Alert Log message and recommended order of steps you can take to resolve the issue. For component faults, follow the instructions for removal and installation found in the maintenance procedures for your controller.

Table 23-1 Resolving Health Check Alerts

ID and Alert Log Message Failure Resolution Steps

B1 "System software update cannot proceed: Slot <label> in disk shelf <name> is reported as absent."

SIM or IOM cannot be detected.

1, 2, 4

B2 "System software update cannot proceed: Slot <label> in disk shelf <name> is faulted."

SIM or IOM is faulted.

1, 2, 4

C1 "System software update cannot proceed: Some slots of disk shelf <name> have no firmware revision information."

SIM or IOM is missing firmware revision information.

1, 4

C2 "System software update cannot proceed: The slots of disk shelf <name> have non-uniform part numbers."

SIMs or IOMs report different part numbers.

2, 4

C5 "System software update cannot proceed: The slots of disk shelf <name> have mixed firmware revisions <rev1> and <rev2>."

SIMs or IOMs report different firmware revisions.

4

E1 "System software update cannot proceed: Disk shelf <name> has <just one path or zero paths>."

Disk shelf does not have two paths.

1, 2, 4

E2 "System software update cannot proceed: Disk shelf <name> path <pathname> is <state>."

Disk shelf path is not online.

1, 2, 4

E3 "System software update cannot proceed: Pool <data or log> disk <label> in disk shelf <name> has <just one path or zero paths>."

Disk or log device that is configured in a pool does not have two paths.

3, 4

E5 "System software update cannot proceed: Disk shelf <name> has disk <label> with the same iport being used for multiple paths."

Disk path redundancy at the SAS iport level.

5

V1 "<product> is not supported in this release."

Controller (product) is not supported for this software release.

Resolving Health Check Alerts

Use the following procedure to resolve health check alerts.

  1. If a SAS port LED is not lit, check all connections and replace cables as needed.
  2. Identify the affected chassis, then disconnect and remove the faulted SIM or IOM. After two minutes, re-seat the SIM or IOM, and wait for the steady Power LED before reconnecting cables.
  3. Identify the affected chassis, and remove the faulted disk. After 30 seconds, re-seat the disk, and wait for the steady or flashing LED.
  4. Contact Oracle Support for component service or replacement.
  5. Identify the affected chassis and disk. Ensure that each HBA cable on a controller is attached to a unique I/O Module (IOM) on the disk shelf, and that IOM0 of a disk shelf is never cabled to IOM1 of the same disk shelf. Proceeding before resolving this SAS cabling problem might lead to an outage, especially if the upgrade involves new disk shelf firmware.