Chapter 7 Feedback and Support

Support for the Oracle Linux Virtualization Manager is available to customers with an Oracle Linux Premier Support subscription. Refer to the Oracle® Linux 7: Licensing Information User Manual for information about Oracle Linux support levels.

Providing Feedback and Support

If you need to report an issue and have an Oracle Linux Premier support subscription, you should open a case with Oracle Support at https://support.oracle.com

If you are reporting an issue, please provide the following information where applicable:

  • Description of the problem, including the situation where the problem occurs, and its impact on your operation.

  • Machine type, operating system release, browser type and version, locale and product release, including any patches you have applied, and other software that might be affecting the problem.

  • Detailed steps on the method you have used, to reproduce the problem.

  • Any error logs or core dumps.

Obtaining the Log Files

The Oracle Linux Virtualization Manager provides the log collector tool to collect relevant logs from across the virtualization environment when requesting support. When submitting a Service Request (SR), please include the archive file that is generated by the log collector tool. This information can be used by Oracle Support to analyze and diagnose issues with the Manager.

To use the log collector tool to generate an archive file for Oracle Support, perform the following steps:

  1. Install the log collector tool:

    # yum install ovirt-log-collector

  2. Perform the log collection on the Manager host:

    # ovirt-log-collector

    To use the log collector tool, you are required to log in as the root user and provide the administration credentials for the Manager.

    The ovirt-log-collector -h command displays usage information, including a list of all valid options for the ovirt-log-collector command.

    When the ovirt-log-collector command is run without specifying any additional parameters, its default behavior is to collect all logs from the Manager and its attached hosts. This command also collect database logs unless this collection is excluded using the --no-postgresql command option.

    After the log collector tools performs the log collection, the collected logs are placed in an archive file under the /tmp/logcollector directory. The log collector tool automatically assigns a name to the archive file.