Chapter 5 Oracle VM Support

5.1 Oracle VM Support Levels

Oracle VM support consists of the following support levels:

  • Oracle VM Premier Support

The Oracle Linux and Oracle VM Support Policies identify the features for each support level. This licensing guide identifies additional entitlements and restricted use licenses which are available at a given support level(s).

5.2 Restricted Use Licenses Associated with Oracle VM Support

The following software packages are licensed to customers with a valid Oracle VM Support subscription, subject to the restricted use licenses provided below:

Product

Premier Support

Licensing Information

Oracle Ksplice

Yes

You may download the Ksplice client software and system updates from the Ksplice channel on the Unbreakable Linux Network at http://linux.oracle.com and use it to update Oracle Linux and/or Red Hat Enterprise Linux as described in the Ksplice User's Guide here: http://docs.oracle.com/cd/E37670_01/E39380/html/index.html. Except for any separately licensed components, your use of the Ksplice client software is subject to these terms and Oracle's terms for your Oracle VM Premier support subscription. You are entitled to use Ksplice only during the term of your Oracle VM Premier support subscription and only on machines that are covered by that subscription. Any kernel or other updates that you obtain as a result of using the Ksplice service are subject to separate open source license terms, which are provided with the updates. These terms are not intended to restrict or otherwise limit your use of any separately licensed software that is provided as part of the Ksplice service, including any open source or separately licensed components that are delivered as part of the Ksplice client software.

Oracle Enterprise Manager

Yes

You may download Oracle Enterprise Manager from the repository at http://www.oracle.com/technetwork/oem/enterprise-manager/downloads/index.html and use it in support of Oracle VM. In conjunction with such use, these terms and Oracle's terms for your Oracle VM Premier support subscription supersede the terms of any clickwrap agreement that you must accept at the time of downloading Oracle Enterprise Manager.

Note

The base installation of Oracle Enterprise Manager Cloud Control 13c includes several features free of charge with the purchase of any Oracle software license or Support contract. For more information, see http://docs.oracle.com/cd/E73210_01/OEMLI/GUID-534AFAC0-3F0E-47D7-A538-C9A5CBC90299.htm#OEMLI157

5.3 Additional Programs Supported under Oracle VM Support

Product

Premier Support

Licensing Information

Oracle OpenStack

Yes*

Oracle OpenStack is no longer available.

*Customers who purchased a Premier Support subscription will continue to receive support for Oracle OpenStack until the dates defined by Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM.