Reopening a topic

1.         Click the Topics tab.

The Topics page appears.

2.         Click the row menu (Row menu) for the topic, and then click Reopen.

This option is available if the topic is in a final state such as Closed, and your topic workflow configuration includes a transition from that state to another state such as Assigned or Reopened. This option may only be available if you have the work team permission to reopen topics.

3.         In the Current state field, select a state. Your topic workflow configuration defines the states that can be assigned to a topic that is in a final state.

4.         Click Save.

The Topics page appears. You can view and edit the topic as needed.

 

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