Lock or unlock the user's OHSIAMS account

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Lock or unlock the user's OHSIAMS account

An account automatically becomes locked as a result of multiple failed login attempts. The user can then unlock the account by clicking Trouble Signing In.

Alternatively, you lock an account to prevent the user from logging in before disabling the account for termination of employment or another reason. When the account is explicitly locked by an administrator, the user cannot use the Trouble Signing In link to regain access.

Locking an account in OHSIAMS prevents the user from accessing all single sign-on applications. To prevent the user from accessing just Empirica Signal, you can edit the user in Empirica Signal and select Account disabled. For details, see Add or edit a user in an Oracle-hosted environment in the Empirica Signal User Guide and Online Help.

Before you unlock an account, verify that the person asking to have the account unlocked is the owner. To ensure system security, Oracle recommends that you establish a process to confirm the requester's identity.

  1. Login to OHSIAMS using the URL you received when your CDA account was created.
  2. Under Administration, click Users.
  3. Enter search criteria for the user. For example:

    From the E-mail drop-down, select Contains, and enter the user's email address.

    or

    From the Display Name drop-down, select Contains, and enter the user's display name.

  4. Click Search.
  5. In the Search Results list, select the user’s record.
  6. Click Lock Account.

    or

    Click Unlock Account.

  7. Confirm the action.

After you unlock an account, Oracle recommends that you also use the Reset Password option.

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