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Reset a password through self-service
End users can access the self-service password reset feature at any time by clicking the Trouble Signing In link on any login page of an OHSIAMS-enabled application.
How users reset their passwords and whether or not they need to know their login ID depends on how the tenant is configured.
- If the tenant is configured to send an email with a link to reset the password, the user does not need to know the login ID. The user can retrieve the Login ID by clicking Trouble Signing In and then supplying the email address on the Sign In page.
- Otherwise, the user must know the login ID and must also answer three password challenge questions to reset the password.
- The password challenge questions are first presented to users at their initial login with OHSIAMS. User responses are recorded and matched when resetting the password at a later stage. Hence, the self-service reset is only possible after the user has successfully logged in through OHSIAMS at least once.
- If the user does not remember the correct answers to the challenge questions, or fails the initial login, you will need to perform the password reset for the user. For details, see Reset the password for the user's OHSIAMS account.
The self-service password reset is available to all users, including CDAs. In case you forget your password, you can ask another CDA to follow the process in Reset the password for the user's OHSIAMS account.
