), and affect an individual row in the table:On the Manage Action State page, you can add, modify, and delete the action states.
The following links appear at the top of the page and affect the entire page:
· Back
· Columns
· Download
The following options are available from the Row Action
menu (), and affect an individual row in the table:
· Edit
· Delete
In this section, you can view the information for each action state.
Field |
Description |
Name |
Name of the action state. |
Description |
Description of the action state. |
Initial State |
Select Yes for the workflow state assigned automatically to a new action when it is added. Select No for a state to indicate the action is in progress or closed. |
Final State |
Select Yes for a workflow state to indicate no further information is expected to be gathered for an action. Select No for a state to indicate an action is new (initial state) or in progress. Note: You can set a topic workflow configuration option to require an action to have an associated comment or attachment before a final state can be assigned to it. See Edit Workflow Configuration Options for more information. |
Next Possible Action States |
States that a user can assign to an action that is in this state. Determines the transitions that are possible from one state to another. |