User FAQs

Why can't a user access InForm?

Uses that are marked as inactive or terminated can't access InForm. You must activate the user to grant access.

Why can't a user access all the system confguration options?

In SSO-enabled studies, some configuration parameters are restricted. For example, user information cannot be updated through the InForm user interface.

Why can't I change a user's password?

To change a user's password, the user must be inactive.

I reinstated a terminated user but the user still can't access InForm. Why?

You must activate the reinstated user to grant access. Terminated users are always reinstated as inactive and inactive users can't access InForm.