|
|
|
|
Query FAQs
What types of queries can I work with?
There are two types of queries that sponsor users can work with:
- Candidate—Created by and visible only to a CRA or sponsor staff. You can either open a candidate query and assign it to a site user to be answered, or delete it.
- Answered—CRA or sponsor users can review an answered query and close or reopen it.
Why can't I see a query that I expected to see?
The item the query is on was marked as hidden for your user group.
How can I find answered queries that I need to close?
You can find answered queries by site or subject.
- To see answered queries for all subjects at a site, click Queries, and use the Query Status filter to see answered queries.
- To see answered queries for one subject at a site, click Subjects, and click the visit icon that includes the answered query icon (
).
