Error Messages
The following table summarizes the error messages that may be returned when you send requests to the REST API, and provides a short description and workaround.
.
| Error Message | Description | Workaround |
|---|---|---|
400 |
The device is already bootstrapped. | No workaround required, the device is already bootstrapped. |
401 |
Invalid accessId or OTP. | Verify the accessID and OTP and try again. |
404 |
Resource does not exist. | Verify that all provided parameters, such as subjectId, studyname, deviceModelURN are correct and try again. If unsuccessful, contact Support. |
404 |
Invalid study, subject, or device identifier. | Ensure that studyId, subjectId, and deviceId parameters are correct. |
400 |
Invalid payload. | NA |
404 |
Invalid studyId or subjectId. | Correct studyId and subjectId parameters must be provided. |
404 |
Invalid study identifier. | Ensure that studyId parameter is correct and try again. |
400 |
Invalid device parameters. | NA |
404 |
Invalid studyId. | Ensure that studyId parameter is correct (the study must exist). |
400 |
Invalid message body. | Check from and to dates format and ensure studyId parameter is valid. |