Oracle Cloud Infrastructure Documentation

Listing Products for Technical Support Requests

List products that you can create technical support requests for in Support Management. Products include service groups, services, service categories, and subcategories.

    1. Open the Help menu Help menu and then select Create a Support request.

      If you're already on the Support Center page, then select Request Help on that page.

    2. If you're directed to the Support Chat panel, then provide the following information.
      1. Enter a brief description of your issue.

        Relevant information is displayed. You might be able to resolve the issue at this point.

        Live agent and support request options are available for all but Free Tier customers.

      2. If you need more help, select Support request.
        You're prompted to choose a type of ticket.
      3. Select Technical Support.
        The Support Options panel opens with the Technical Support tab selected.
    3. Select a service group, service, service category, and service subcategory.
      Available options depend on what you select in the previous box.
    To finish creating the technical support request, see Creating a Support Request.

  • Use the oci support incident-resource-type list command and required parameters to list products that you can create technical support requests for:

    oci support incident-resource-type list --problem-type TAXONOMY --compartment-id <compartment-ocid> [OPTIONS]

    With line breaks:

    oci support incident-resource-type list \
--problem-type TAXONOMY \
--compartment-id <compartment-ocid> \
[OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the ListIncidentResourceTypes operation to list products that you can create technical support requests for. Set problemType to TAXONOMY.