Oracle Cloud Infrastructure Documentation

Attaching a File to a Technical Support Request

Attach a file to a technical support request in Support Management.

Only technical support requests can have file attachments. A technical support request shows "Technical Support" for Support Request Type in the Console, and "TECH" for problemType in an API response (Incident Reference). For information about support request types, see Creating a Support Request.

Note

Attached files can be deleted using My Oracle Cloud Support only.

Before You Begin

To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

File Requirements

Files can't exceed 100 MB and can't be executable.

    1. On the page that lists support requests, select the support request that you want to work with. If you need help finding the list page or the support request, see Listing Support Requests.
    2. On the details page for the support request, under Ticket Activity, select Attachments.
    3. Select Upload File.
    4. In the Upload File dialog box, drag a file or browse for a file to upload.
    5. If the attachment contains private information, then switch on the File contains private information toggle.
    6. Select Upload.

  • Use the oci support incident put-attachment command and required parameters to attach a file to a support request:

    oci support incident put-attachment --attachment-name <text> --compartment-id <compartment-ocid> --file <text> --incident-key <support-request-id> --is-restricted-flag <true_or_false> [OPTIONS]

    With line breaks:

    oci support incident put-attachment \
--attachment-name <text> \
--compartment-id <compartment-ocid> \
--file <text> \
--incident-key <support-request-id> \
--is-restricted-flag <true_or_false> \
[OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the PutAttachment operation to attach a file to a support request.