This appendix describes solutions to common problems that you might encounter when installing Oracle Identity Management.
It contains the following topics:
If you encounter an error during installation:
Consult the Oracle Fusion Middleware 11g Release 1 (11.1.1) Release Notes. You can access the Release Notes on the Oracle Technology Network (OTN) Documentation Web site. To access this Web site, go to the following URL:
http://www.oracle.com/technetwork/indexes/documentation/index.html
Verify your system and configuration is certified. See Reviewing System Requirements and Certification for more information.
Verify your system meets the minimum system requirements. See Reviewing System Requirements and Certification for more information.
Verify you have satisfied the dependencies for the deployment you are attempting. Each deployment documented in this guide contains a "Dependencies" section.
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the Installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation. See "Deinstalling Oracle Identity Management" for more information.
Correct the issue that caused the error.
Restart the installation.
The Installer writes log files to the ORACLE_INVENTORY_LOCATION
/logs
directory on UNIX systems and to the ORACLE_INVENTORY_LOCATION
\logs
directory on Windows systems.
On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the ORACLE_HOME
/oraInst.loc
file.
On Microsoft Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs
.
The server log files are created in the DOMAIN_HOME
/server/
servername
/logs
directory.
The following install log files are written to the log directory:
installDATE-TIME_STAMP
.log
installDATE-TIME_STAMP
.out
installActionsDATE-TIME_STAMP
.log
installProfileDATE-TIME_STAMP
.log
oraInstallDATE-TIME_STAMP
.err
oraInstallDATE-TIME_STAMP
.log
If you cannot solve a problem using the information in this appendix, look for additional information in My Oracle Support at
If you cannot find a solution to your problem, open a service request.