This appendix describes solutions to common problems that you might encounter when installing Oracle WebCenter Portal. It contains the following sections:
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for Linux x86 or Oracle Application Server Release Notes and New Features (depending on your platform) for the latest updates. The most current version of the release notes is available on the Oracle Fusion Middleware Documentation page on Oracle Technology Network:
http://www.oracle.com/technetwork/middleware/fusion-middleware/documentation/index.html
Select the link for the documentation library corresponding to your release. The Release Notes are available in the library.
Verify that your computer meets the requirements specified in the System Requirements and Specifications document:
http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-requirements-100147.html
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Chapter 6, "Deinstalling Oracle WebCenter Portal".
Correct the issue that caused the error.
Restart the installation.
This section contains solutions to common problems that you might encounter when installing Oracle Fusion Middleware. The following topics are covered:
The installer writes logs files to the Oracle_Inventory_Location
/log
(on UNIX operating systems) or Oracle_Inventory_Location
\logs
(on Windows operating systems) directory. On UNIX operating systems, if you do not know the location of your Oracle Inventory directory, you can find it in the oraInst.loc
file in the following directories (default locations):
Linux: /etc/oraInst.loc
HP-UX and Solaris: /var/opt/oracle/oraInst.loc
On Windows operating systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs
.
The following install log files are written to the log directory:
install
date-time-stamp
.log
This is the main log file.
install
date-time-stamp
.out
This log file contains the output and error streams during the installation.
installActions
date-time-stamp
.log
This file is used by the installer GUI to keep track of internal information.
installProfile
date-time-stamp
.log
This log file contains the overall statistics like time taken to complete the installation, as well as configuration, memory and CPU details.
oraInstall
date-time-stamp
.log
This log file contains the output stream of the copy session.
If you start the installer with the -printtime
parameter, the timeTaken
date-time-stamp
.log
and time
date-time-stamp
.log
files are created in the same directory:
timeTaken
date-time-stamp
.log
This file contains information for the amount of time taken to move between screens (applicable for GUI installations only).
time
date-time-stamp
.log
This file contains time information for the copy session.
If you start the installer with the -printmemory
parameter, the memory
date-time-stamp
.log
file is created. This file contains memory usage information for the copy session.
To create a log file of your configuration session, start the Configuration Wizard with the -log
option, as shown below:
On UNIX operating systems:
./config.sh -log=log_filename -log_priority=log_level
On Windows operating systems:
config.cmd -log=log_filename -log_priority=log_level
See Table D-1 for more details about the -log
and -log_priority
options.
Table D-1 Configuration Wizard Log File Options
Parameter | Description |
---|---|
|
Specify the location of your log file. If you specify an absolute path with your Other values that can be specified with
|
|
Specify the level of detail you want included in your logs. The acceptable values are listed below, from most detailed to least detailed:
|
The JRE location used by the installer is stored in the WebCenter_ORACLE_HOME
/oui/oraparam.ini
(on UNIX operating systems) or WebCenter_ORACLE_HOME
\oui\oraparam.ini
(on Windows operating systems) file. This file is used by OPatch and Oracle Universal Installer (OUI) to determine the location of your preferred JRE.
It is possible to change the location of your JRE (for example, the JRE directory is moved out of the Middleware Home). If this happens, you will get an error message when trying to run OPatch or OUI since the JRE location can no longer be found. If this happens, you can do one of the following:
Edit the WebCenter_ORACLE_HOME
/oui/oraparam.ini
(on UNIX operating systems) or WebCenter_ORACLE_HOME
\oui\oraparam.ini
(on Windows operating systems) file to point to the new JRE location.
Use the -jreLoc
command line option to point to the new JRE location. See Section 2.2.2, "Starting the Installer" for more information.
If this appendix does not solve the problem you encountered, contact My Oracle Support (formerly OracleMetaLink: http://metalink.oracle.com
), or open a service request.