This section provides guidelines and a process for using the information in this chapter. Using the following guidelines and process focuses and minimizes the time you spend resolving problems.
Guidelines
When using the information in this chapter, Oracle recommends:
After performing any of the solution procedures in this chapter, immediately retrying the failed task that led you to this troubleshooting information. If the task still fails when you retry it, perform a different solution procedure in this chapter and then try the failed task again. Repeat this process until you resolve the problem.
Making notes about the solution procedures you perform, symptoms you see, and data you collect while troubleshooting. If you cannot resolve the problem using the information in this chapter and you must log a service request, the notes you make expedite the process of solving the problem.