Using Oracle RightNow Adapter Connection Parameters

This section describes the Oracle RightNow adapter connection parameters that enable you to perform operations on business objects

The Oracle RightNow adapter requires your login credentials to enable you to begin using the Oracle RightNow adapter configuration wizard.

The required connection parameters are:

• Username

• Password

• Authentication key, or Credential Store Framework (CSF) key. This is a key you use to inject runtime credentials. The adapter uses the CSF key to retrieve the username and password required for RightNow authentication. This key identifies a user's Oracle RightNow CX login credentials during design time. During runtime, the key is automatically created while deploying the SOA composite application to the server. oracle.wsm.security. The CSF key rules work as follows:

  • If the CSF key credentials do not exist, then create them.

  • If the CSF key credentials already exist, do not overlay them. This causes an error during deployment.

  • If the CSF key credentials already exist, the deployment credentials are compared with the credentials on the server. If they do not exactly match, an exception occurs and deployment fails. You must manually modify the CSF key, and retry deployment.

  See Credential Store Configuration for Managing RightNow Credentials for more information.

• For additional information, see Authenticating on the Oracle RightNow Cx Server with Account Passwords.