What You See on the ServiceNow Adapter Operations Page

The following table describes the key information on the ServiceNow Adapter Operations page.

Element Description

Select ServiceNow Application

Use the scrolling list to select a module from the application you previously selected.

Filter By Application Name

Type the initial letters of the application name to filter the display of names in the list.

Select ServiceNow Module

Use the scrolling list to select a module from the application you previously selected.

Filter By Module Name

Type the initial letters of the module name to filter the display of names in the list.

Select an Operation
Select one of the following operations to perform in the ServiceNow application from the dropdown menu:

  • Aggregate — Query a table using an aggregate function like SUM, COUNT, MIN, MAX, AVG

  • Delete — Delete one or more record from the selected table.

  • Get — Query the selected table by example values and return the matching records and their fields.

  • Insert — Create a new record for the selected table

  • Update — Update an existing record in the selected table, identified by the mandatory sys_id field.

Get keys (Displayed only if the Get operation is selected)

If this checkbox is checked, the Get operation returns all matching records and their fields.

Extended Query Parameters (Displayed only if the Get operation is selected)

Invokes the Extended Query Parameters page. Use this page to configure event criteria and extended query parameters used to filter the returned results. See Configuring ServiceNow Adapter Invoke Extended Query Parameters for a description.

Test Get Operation (Displayed only if the Get operation is selected)

Test Get Operation is enabled when the user selects the Get operation. Enables you to test the operation based on the parameters you selected.