Renewing an Expired Mandate Using the Direct Debit Mandate Program (P743002) (Release 9.2 Update)

You can renew an existing mandate which has expired because the Last Collection Date was more than 36 months ago. To renew an existing mandate using the P743002 program:

From the Row exit of the P743002 program, select Renew Mandate. A confirmation window will pop up with a text message: This action will reset the below field values. Press OK to continue.

The following fields of the mandate are reset:

  • Last Collection Date

  • Mandate Active Date

  • Mandate Cancellation Date

  • Mandate Status

  • Mandate Identification

When the mandate fields are reset, the mandate creation form is displayed. The user can either enter the field values when the form is generated and click OK to save the form or close the form and enter the field values at a later instance.