JD Edwards EnterpriseOne Customer Self Service Overview
JD Edwards EnterpriseOne Customer Self Service enables customers access to their information, provides them with timely and accurate information, and enables them to submit order and support requests.
Through self service, customers can:
Submit orders and review order status.
Before placing orders, customers can review inventory information to determine if adequate amounts are on-hand or adequate quantities are backordered before they submit orders.
Review shipment status.
Customers can review estimated delivery date and time, freight charges, and shipment routes.
Validate account transactions.
Customers can access their account, review invoices that apply to them, and identify any accounting discrepancies.
Compare forecast information to schedules.
Customers can review forecast information and adjust forecasts or add new forecasts.
Submit cases and search for resolutions.
Customers can submit cases and search for failure analysis information or solutions to help them resolve their issues, as well as submit solutions.
Review service information
Customers can add and view equipment and view their contracts and work orders.
This implementation guide discusses the setup and implementation features of JD Edwards EnterpriseOne Customer Self Service system for these Oracle products:
JD Edwards EnterpriseOne Sales Order Management
JD Edwards EnterpriseOne Inventory Management
JD Edwards EnterpriseOne Transportation Management
JD Edwards EnterpriseOne Forecast Management
JD Edwards EnterpriseOne Failure Analysis
JD Edwards EnterpriseOne Case Management
JD Edwards EnterpriseOne Solution Advisor
JD Edwards EnterpriseOne Service Management Customer Self Service information is located in a different implementation guide.