Track the Reports You Distribute By Email or Through Agents

Track the reports you’ve chosen to send to people by email from the Console. Quickly see when reports were sent and which items are pending (scheduled to run in the future). Review, change, or delete your deliveries (scheduled or completed) from the same page.

Any agents that you set up to deliver content are displayed in the Console too. This way, all your delivery information is in one place.

You can filter the deliveries by their status to track deliveries most important to you. The various status messages are explained here.

Delivery Status Description
Canceled

Someone canceled the delivery.

Users can cancel any delivery that they own.

Completed Delivery ran successfully.
Disabled

Users can temporarily disable any delivery or agent that they own through the catalog.

For example, you might stop a job running on its defined schedule if you want to edit the report or change who sees the report.

Failed

Delivery ran as scheduled but it didn't complete successfully.

Click Show details... after the error icon (Error icon) to find out what went wrong so you can fix it.

Not Scheduled

No one has set up a schedule for the delivery or the scheduled run date is for a date in the past (rather than a future date).

Running Delivery is in progress.
Suspended

Administrators can temporarily suspend deliveries that other users set up.

For example, before you migrate from a test environment to a production environment, your administrator might suspend deliveries in the test environment, and resume them in the production environment.

Timed Out

Delivery timed out because it took too long to complete.

Try Again

Something went wrong. Try to run the delivery again.

Warning

Delivery ran as scheduled but it wasn't 100% successful.

For example, the delivery specifies 10 recipients but only 9 of them received it because 1 of the email addresses was incorrect.

Click Show details... after the warning icon (Warning icon) to find out more.

To track deliveries from the Console:

  1. On your home page, click Navigator Navigator icon used to display the Navigator, then click Console.
  2. Click Monitor Deliveries.

    Deliveries are listed by run date, with the most recent delivery displayed first. Initially, you see only the deliveries sent in the last 24 hours (Last Day). To see deliveries for the last week or all deliveries, select Last 7 Days or All Times.

    Click Show Scheduled Deliveries (then Apply) to show deliveries that are scheduled to run in the future. For example, you might schedule a delivery to run tomorrow at 9am. If you look at the Deliveries page the night before or at 8am, you'll see the delivery only when you select Show Scheduled Deliveries as the delivery hasn't run yet.

  3. Filter the list of deliveries by name, time, or status, and then click Apply.
    • Name: To filter by name, start typing the name of the delivery you’re looking for in the search box, and then press Enter.

    • Time: To filter by time, click the time filter. Select from Last Day, Last 7 Days, All Times.

    • Status: To filter by status, click Filter by Status. Select one or more from Failed, Warning, Completed, Canceled, Timed Out, Try Again, Running, Disabled, Suspended, Not Scheduled.

    • Show Scheduled Deliveries: Select to include deliveries that are scheduled to run in the future. Deselect to show only deliveries that have run or are running.

  4. Click Actions for a delivery to review or manage a single delivery.
  5. To preview the content, click Actions for the delivery, and select View Report.
    This option isn’t available if the delivery is generated by an agent.
  6. To see details about a delivery, such as the date of last and next run, delivery frequency, history, agent path, and so on, click Actions for the delivery and select Inspect.
    • History: Click History to view and search for historical job runs. Use the name, time, and status filters to help you find the delivery you want.

    • Recipients: Click Recipients to view details about the users who will receive the delivery.

  7. To edit a delivery, click Actions for the delivery, and select Edit.
    • Email deliveries — Update the email options.

    • Agent deliveries — Edit the agent associated with the delivery.

  8. To troubleshoot a delivery that fails or completes with a warning, click Show details....

    Error icon Failed - Click Show details... to find out what went wrong so you can fix it.

    Warning icon Warning - Click Show details... to find out more.

  9. To disable a delivery, click Actions for the delivery, and select Disable.

    If you want to enable the delivery later on, click Actions for the delivery, and select Enable.

  10. To delete a delivery and all future scheduled deliveries, select Delete, then OK to confirm.
  11. To delete, resume, or suspend multiple deliveries, Ctrl-click to select them and then right-click to select the action you want to perform (Delete, Resume, Suspend).