1. Using Oracle Commerce Agent Console
  2. Manage Orders
  3. Cancel an order

Cancel an order

You can cancel an order through the Agent Console if specific criteria are met.

You can cancel an order in the following circumstances:

  • If your business has implemented a remorse (order hold) period and the order falls within the designated time period. The order status is set to Submitted for Fulfillment, but the order can still be amended.
  • You are working with an order that has not been placed. In this case, delete all the items in the customer shopping cart. The status of the customer cart is returned to New from Complete.

If the order falls within the remorse period, the order status is still designated as Submitted for Fulfillment.

To cancel an order within the remorse period, complete these steps:

  1. Locate the order using the Order search feature and click the order link. The Order Details page appears.
  2. Click Cancel Order.
  3. (Optional) Enter a reason for cancellation.
  4. Click OK.

If the order is outside the remorse period, the Cancel Order button is not displayed. The shopper may want to start a return or exchange.

An order using PayPal as a payment option can also be cancelled. The cancel order request is made through PayPal.