Understand the remorse period

A customer remorse period, for example an hour or twenty-four hours, can be set by your system administrator. It represents the time between when the order is placed and when the order is in Submitted to Fulfillment status, thus holding the order before it is packaged, shipped, and delivered.

Note: As a best practice, it is recommended that you keep the remorse period as short as possible to avoid delays in fulfilling orders. Order submission to the fulfillment system – webhook activity included – is suspended until the remorse period is concluded.

Before the order is in Fulfilled status, you can search for the order and cancel or amend the order. See Cancel an order or Amend a placed order. Once the period has passed, this option is no longer available.

See also Set the customer remorse period.