Getting Help
If you were unable to resolve the issue, get help from Oracle.
- Create a Provide Feedback submission that captures the actions that you perform to load
data.
Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.
- Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:
- Detailed steps to reproduce the issue.
- Did this issue start after the latest monthly update?
- If the process was working previously, the date, time, and time zone when the process was performing as expected.
- Snapshot of the environment, if available, from the last time when the process was working properly.
- Application changes or data load rule changes that you made since the last time the process was working as expected.
- Whether this is a critical outage.