Troubleshooting Reports Issues

Applies to

Oracle Hyperion Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Enterprise Profitability and Cost Management, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

If you experience errors or performance issues with Reports in Oracle Enterprise Performance Management Cloud, seek help from Oracle Support.

Note:

If your issue is related to Oracle Hyperion Financial Reporting reports, see Diagnosing Financial Reporting Reports Errors and Performance Issues.

• Use the Provide Feedback utility to gather the information that Oracle Support needs to identify and fix your problem. See Creating a Provide Feedback Submission.

  Optionally, authorize Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission.

• Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. In the service request, answer these questions:
  • Did this issue start after the latest monthly update?
  • When was the issue first observed?
  • Were there any recent application or usage change that could have caused this issue?
• Provide the following along with the service request:
  • Snapshot of the environment, if available, from the last time when the report was functioning or performing as expected.
  • Type of the artifact that has the issue (Report, Book, Burst Definition, or Snapshot Report).
  • Report or report book name. If the issue is in a report book, identify the report that has the issue.
  • Rows and columns that have the issue.
  • All POVs.
  • User and substitution variables in use.
  • Expected and actual report generation times.
  • Whether this is a critical outage.