A Frequently Asked Questions

This section compiles a range of Frequently Asked Questions (FAQs) along with their answers, covering various topics related to Oracle Enterprise Performance Management Cloud, as found in multiple EPM Cloud documentation resources.

Table A-1 FAQs in EPM Cloud

Topic	FAQs
Enabling the Redwood Experience	When can you expect Oracle to automatically change your environment appearance to the Redwood Experience? Is it possible for us to implement this change ourselves before Oracle executes the automatic update for us? What are the benefits of the Redwood Experience? What are the steps to transition to the Redwood Experience? Will there be any functional impact on the features that we use with this transition? Will Forms 1.0 and Dashboards 1.0 be transitioned to version 2.0? How does the user experience change upon transitioning to the Redwood Experience theme? Where can we access additional information to relay to our business users regarding this forthcoming change? Is there any functional testing required for our application once Oracle implements this appearance change? If we're automatically migrated to the Redwood Experience theme, will we have the option to revert to a non-Redwood theme? Is there an option to opt out of the automatic transition to the Redwood Experience theme? We are a NetSuite customer. Will this change impact us?
Authenticating and authorizing access to EPM Cloud	How do I set up authentication with OAuth 2 for OCI (Gen 2) environments? How do I reset users' passwords? How to force user synchronizing within an application? Does EPM Cloud support DKIM (DomainKeys Identified Mail) for email authentication? I am getting emails from [e-mail]. How to change From address in email? How do I create or remove EPM groups? How do I add or remove users from EPM group?
Backup and Disaster Recovery	How long does Oracle retain production and test backups, and how do I copy a backup snapshot to my environment? How do I restore EPM Cloud environments? What happens when Daily Maintenance is kicked off? What disaster recovery options are available for EPM Cloud?
Maintaining EPM Cloud environment	How do I restart the EPM Cloud service? How do I postpone the automatic monthly update of my environment?
Migrating data to EPM Cloud	How do I perform a Production-to-Test Data Migration in EPM Cloud? How to resolve a cloning error?
Oracle Essbase in EPM Cloud	How are data values stored in Essbase, and what causes it to load a value like ‘10’ as ’10.00000000001’?
Compliance Reporting in EPM Cloud	How can I obtain the SOC1 and SOC2 reports for EPM Cloud services? Where can I learn about penetration (pen) testing and vulnerability testing?
Engaging Oracle support	How do I use the Provide Feedback feature to assist technical support when troubleshooting EPM Cloud services?
Working with subscriptions	Unable to Create Oracle Cloud Accounts in MyServices - "Account setup has been already initiated or canceled. Please wait for the activation e-mail"
FAQs in EPM Platform	Frequently Asked Questions in Smart View in Smart View for Office User's Guide 24.100 Frequently Asked Questions in Administering Data Integration for Oracle Enterprise Performance Management Cloud
FAQs in EPM Business Processes	FreeForm Apps FAQ in Administering FreeForm Frequently Asked Questions (FAQ) about Enterprise Profitability and Cost Management in Administering and Working with Enterprise Profitability and Cost Management

Note:

Find troubleshooting tips and information on common customer-reported issues with procedures to correct them and steps to make a request to Oracle in Oracle Enterprise Performance Management Cloud Operations Guide.