A Frequently Asked Questions

This section compiles Frequently Asked Questions (FAQs) with answers, addressing topics related to setting up, securing, and monitoring Oracle Fusion Cloud Enterprise Performance Management and Oracle Fusion Cloud Enterprise Data Management environments. It also includes links to FAQs for Cloud EPM business processes and Cloud EDM in their respective administration guides.

Table A-1 FAQs in Cloud EPM

Topic	FAQs
Authenticating and Authorizing Access to Environments	How do I set up authentication with OAuth 2? Does Cloud EPM or Cloud EDM require new certificates to be installed if a connection to Oracle Fusion Cloud is configured and the Fusion certificates are updated? How do I reset users' passwords? How to force user synchronizing within an application? Does Cloud EPM and Cloud EDM support DKIM (DomainKeys Identified Mail) for email authentication? I am getting emails from [e-mail]. How to change From address in email? How do I create or remove EPM groups? How do I add or remove users from EPM group?
Working with subscriptions	Why am I unable to create Oracle Cloud account in MyServices? I am seeing the message: Account setup has been already initiated or canceled. Please wait for the activation e-mail If I am transitioning from the Enterprise Data Management business process to Cloud EDM, can I set up the standalone environment on the same domain? If I am transitioning from the Enterprise Data Management business process to Cloud EDM, can I set up the standalone environment on the same URL? From a security perspective, can the same Identity domain and SSO be used when transitioning from the Enterprise Data Management business process in the EPM Enterprise Subscription to Cloud EDM ?
Compliance Reporting	How can I obtain the SOC1 and SOC2 reports for Cloud EPM and Cloud EDM services? Where can I learn about penetration (pen) testing and vulnerability testing?
Backup and Disaster Recovery	How long does Oracle retain production and test backups, and how do I copy a backup snapshot to my environment? How do I restore Cloud EPM and Cloud EDM environments? What happens when Daily Maintenance is kicked off? What disaster recovery options are available for Cloud EPM and Cloud EDM? How can I set up backup and disaster recovery for my own Object Storage bucket?
Migrating Data to Environments	How do I perform a Production-to-Test Data Migration? How to resolve a cloning error?
Maintaining Environments	How do I restart an environment? How do I postpone the automatic monthly update of my environment?
Monitoring the Environments	How can I monitor application usage and performance in Oracle Cloud EPM?
Engaging Oracle support	How do I use the Provide Feedback feature to assist technical support when troubleshooting Cloud EPM and Cloud EDM services?
FAQs in EPM Platform	Frequently Asked Questions in Smart View in Smart View for Office User's Guide 24.100 Frequently Asked Questions in Administering Data Integration for Oracle Enterprise Performance Management Cloud
FAQs in Cloud EPM Business Processes	FreeForm Apps FAQ in Administering FreeForm Frequently Asked Questions (FAQ) about Enterprise Profitability and Cost Management in Administering and Working with Enterprise Profitability and Cost Management
FAQs for Cloud EDM	Frequently Asked Questions in Administering and Working with Enterprise Data Management

Note:

Find troubleshooting tips and information on common customer-reported issues with procedures to correct them and steps to make a request to Oracle in Oracle Enterprise Performance Management Cloud Operations Guide.