3.2 Managing Requests
Approve and decline workspace service requests and change requests on the Manage Request page.
Note:
To ensure the security and performance of your development environment, this functionality is not available in Oracle APEX instances running in Oracle Cloud.- About Workspace Requests and Change Requests
Instance administrators are responsible for approving or declining service requests made by workspace administrators. - Viewing Requests on the Administration Services Home Page
View a summary of pending new service and change requests on the Administration Services home page. The total number of pending requests displays in the Pending Requests region. - Viewing Pending Requests
View pending service requests on the Manage Requests page. - Managing Workspace Requests
A Workspace Request enables a user to request a workspace by clicking a link on the Sign In page to access a request form. - Managing Change Requests
A Change Request enables users to modify an existing workspace (for example, by adding a new schema or increasing the available disk space). Once submitted, the Instance administrator reviews and either approves or declines the change request
See Also:
Parent topic: Oracle APEX Administration Services
3.2.1 About Workspace Requests and Change Requests
Instance administrators are responsible for approving or declining service requests made by workspace administrators.
Service requests fall into one of two categories. A Workspace Request enables users to request workspaces directly in a self-service fashion. For example, users could click a link on the Sign In page to access a request form. Once the Instance administrator approves the workspace request, each user is automatically emailed the appropriate login information. To use workspace requests, an Instance administrator must select the Provisioning Method Request on the Instance Settings page.
A Change Request enables users to modify an existing workspace (for example, add a new schema or increase the disk space limit).
Parent topic: Managing Requests
3.2.2 Viewing Requests on the Administration Services Home Page
View a summary of pending new service and change requests on the Administration Services home page. The total number of pending requests displays in the Pending Requests region.
To view a summary of new service and change requests on the Administration Services home page:
Parent topic: Managing Requests
3.2.3 Viewing Pending Requests
View pending service requests on the Manage Requests page.
To view pending service requests from the Manage Service Requests page:
See Also:
"Managing Workspace Requests" and "Managing Change Requests"
Parent topic: Managing Requests
3.2.4 Managing Workspace Requests
A Workspace Request enables a user to request a workspace by clicking a link on the Sign In page to access a request form.
- About the Workspace Request Approval Process
The Instance administrator specifies a Provisioning Method to determine how the workspace request process work. - Approving or Declining a Pending Workspace Request
Approve or decline pending workspace requests on the All Workspace Requests page. - Changing the Status of an Existing Workspace Request
Change the status of an existing workspace request on the All Workspace Requests page. - Deleting a Workspace Request
Delete workspace requests on the All Workspace Requests page.
See Also:
"About Workspace Requests and Change Requests" and "About Specifying How Workspaces Are Created"
Parent topic: Managing Requests
3.2.4.1 About the Workspace Request Approval Process
The Instance administrator specifies a Provisioning Method to determine how the workspace request process work.
To determine how provisioning works, an Instance Administrator selects a Provisioning Method on the Instance Settings page:
-
Manual - An Instance administrator creates new workspaces and notifies the Workspace administrator regarding the Sign In credentials.
-
Request - Users request a workspace. Once an administrator approves the request, the user receives an email containing an email verification link. After the user clicks the email verification link, the workspace is created.
-
Automatic - Works similar to Request except requests are automatically approved with no administrator review required.
Note:
To enable users to request a workspace using a link on the Sign In page, the Instance administrator must choose either the Provisioning Method Request or Automatic and configure email. If the Provisioning Method is set to Manual, no link appears on the Sign In page.
About Request and Automatic Provisioning
If a workspace uses the Provisioning Methods Request or Automatic, the following events occur:
-
The user receives an email containing an email verification link.
-
When user clicks the verification link, the workspace is created.
-
The user receives another email containing Sign In credentials (that is, the workspace name, username, and password).
-
The status of the workspace request changes from
Accepted
toApproved
.
Note:
To use the Request or Automatic Provisioning Methods, you must configure email. See "Configuring Email".
What Happens When an Error Occurs?
If an error occurs during the workspace creation process, the status of the request reverts to Requested
and an email is sent to the user containing the following message:
Please contact administrator.
Once the issue is resolved, the administrator can again repeat the previous procedure and approve the request.
See Also:
Parent topic: Managing Workspace Requests
3.2.4.2 Approving or Declining a Pending Workspace Request
Approve or decline pending workspace requests on the All Workspace Requests page.
To approve or decline a pending workspace request:
Parent topic: Managing Workspace Requests
3.2.4.3 Changing the Status of an Existing Workspace Request
Change the status of an existing workspace request on the All Workspace Requests page.
To change the status of an existing workspace request:
Note:
Be careful when setting the Project Status to Requested. Although Requested enables you to provision a workspace, it could result in data corruption due to the manner in which accounts are provisioned. The provisioning system assumes Requested workspace requests do not have the corresponding schemas and dictionary entries for a Workspace administrator or developers. If you must change the Project Status for an Approved workspace to Requested, terminate the service first and then change the status to Requested.
Parent topic: Managing Workspace Requests
3.2.4.4 Deleting a Workspace Request
Delete workspace requests on the All Workspace Requests page.
To delete a workspace request:
Parent topic: Managing Workspace Requests
3.2.5 Managing Change Requests
A Change Request enables users to modify an existing workspace (for example, by adding a new schema or increasing the available disk space). Once submitted, the Instance administrator reviews and either approves or declines the change request
- Approving or Declining a Pending Change Request
Approve or decline pending change requests on the All Workspace Requests page.
See Also:
Parent topic: Managing Requests
3.2.5.1 Approving or Declining a Pending Change Request
Approve or decline pending change requests on the All Workspace Requests page.
To approve or decline a pending change request:
Parent topic: Managing Change Requests