12 Sending Email to Customers Automatically
Learn how to use the Email Data Manager (DM) to send customer notifications and invoices in Oracle Communications Billing and Revenue Management (BRM).
Topics in this document:
Note:
After the Email DM is running, you need to set up event notification to determine the events or times that trigger a customer email.
Configuring Email Data Manager
To configure Email Data Manager:
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Open the CM configuration file (BRM_home/sys/dm_email/pin.conf).
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Make sure these entries exist in the file:
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dm_pointer
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fm_module
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em_db
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If you changed the file, save it, and stop and restart the CM.
Configuring Email DM SMTP Server Details
By default, the Email DM sends email by using the BRM_home/bin/brm_mail.py script, which depends on the DM_EMAIL_SMTP_SERVER environment variable.
To configure the Email DM to send email using this script:
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Set the DM_EMAIL_SMTP_SERVER environment variable to the host name and port of the SMTP server:
setenv DM_EMAIL_SMTP_SERVER hostname:port
where hostname is the host name of the SMTP server, and port is the port number on which the STARTTLS option is available.
For example:
setenv DM_EMAIL_SMTP_SERVER internal-mail-router.example.com:25
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Stop and restart the Email DM.