13 Collections

You can manage your customers' bill units that are in collections by using Oracle Communications Billing Care.

To work with collections, see the following topics:

• About Collections

• Finding an Account in Collections

• Viewing a Bill Unit in Collections

• Removing a Bill Unit from Collections

• Adding a Collections Action to a Bill Unit

• Changing the Status or Due Date of a Collections Action

• Viewing Actions History for a Bill Unit in Collections

• Replacing a Bill Unit's Collections Scenario

• Making a Payment for a Bill Unit in Collections

• Assigning a Collections Agent

• Working with Exempted Bill Units

• Working with Promise-to-Pay Agreements

• About Collections Sharing

About Collections

Collections, or debt management, is a proactive process used by businesses to collect overdue payments from their customers. Collections includes identifying accounts that have overdue balances, determining whether those accounts meet predefined criteria, and then taking collections actions.

When you create an account and its bill units, you can specify whether collections actions must be taken against another account and bill unit. To do this, you create a collections sharing group, see "About Collections Sharing".

Finding an Account in Collections

To find an account in collections:

1. On the landing page, click Collections.

   Note:

   The Collections button appears on the landing page only if you have installed Collections Manager. For information, see "Understanding Collections Manager" in BRM Collections Manager.

   The Collections Search page appears with the details about all accounts and bill units in collections.

2. In the filter section on the left, select a field to filter the search. See "Filtering Collections Search Results".

   If there are many results, you can refine the search by adding more filters or sorting the search results. See "Sorting Collections Search Results".

3. From the search results list, select an account.

   The account's collections details appear. See "Viewing a Bill Unit in Collections" for more information.

   Tip:

   To return to the landing page, click the Close link.

Filtering Collections Search Results

Narrow your collections search results by using the filters provided under Bill Unit, Collections, and Account. You can modify the search criteria in a filter by clicking Update. You can also add new filters to narrow the search by clicking the Add Filter link.

Tip:

Click the Reset link to return to the default filter page.

To filter your search based on billing details, use these fields under Bill Unit:

Fields	Description
Bill Unit Name	Filter the results using the name of the bill unit.
Bill Unit Status	Filter the results using the status of the bill unit.
Billing Day	Filter the results using the billing day of the month (DOM).

To filter your search based on collections details, use these fields under Collections:

Fields	Description
Assigned	Filter the results using the CSR assigned. Click Assigned to me to see bill units assigned to you.
Amount Due	Filter the results using the amount due to be collected.
Days Overdue	Filter the results using the days overdue.
Scenario	Filter the results using the scenario information.
Profile	Filter the results using the collections profile information.

To filter your search based on account details, use these fields under Account:

Fields	Description
Account Number	Filter the results using the account number for the bill unit.
Name	Filter the results using the customer name.
Company	Filter the results using the company name.
Schema	Filter the results using the schema number. By default, the primary schema is selected.

Sorting Collections Search Results

By default, the search results are sorted in ascending order of days overdue. You can change how the results are sorted to one of the following:

• Descending order of days overdue

• Ascending order of collections amount due

• Descending order of collections amount due

Click Show More to see the next set of records.

Viewing a Bill Unit in Collections

You can view the following information about a bill unit that is in collections:

• Collections details, such as when the bill unit entered collections, the past due amount, and the date of the last collections payment.

• The collections agent assigned to the bill unit.

• An ordered list of collections actions that are scheduled for the bill unit, along with their current status.

  You can click a collections action to view more details.

• The collections agent notes associated with each collections operation.

To view details about a bill unit that is in collections:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

   Tip:

   Click the Search Results link to return to the Collections Search Results page.

Collections Details Page

Use the Collections Details page to view information about all bill units that an account has in collections. The top of the page shows the following:

• Account Name: Displays the name of the account. Click this link to open the account in a new tab.

• Account Number: Displays the account number. Click this link to open the account in a new tab.

The Collections Details page also includes these sections:

• Bill Unit Section

• Collections Scenario Table

• Notes Section

Bill Unit Section

Use the Bill Unit section to view details about the selected bill unit.

Fields	Description
Past due	Displays the total collections amount that is past due.
Overdue for N days	Displays the number of days the bill is past due.
Entry date	Displays the date that the bill unit entered into collections.
In collections N time	Displays the number of times the bill unit has been in collections.
Minimum payment	Displays the minimum amount that the customer must pay to exit collections.
Promise to pay status	Displays the current status of the customer's promise-to-pay agreement, if applicable: Pending: The bill unit has entered into a promise-to-pay agreement. Canceled: The customer has canceled the promise-to-pay agreement. Completed: The customer has paid off the full amount owed in the promise-to-pay agreement. Kept: All promise-to-pay installments to date have been paid by the customer. The customer still has installment payments scheduled for the future. Broken: The customer missed an installment payment, breaking the promise-to-pay agreement. Note: This field is displayed only if the bill unit has entered into a promise-to-pay agreement.
Assigned to	Displays the agent to whom the collections action is assigned, or displays Unassigned if the bill unit is not assigned to an agent. You can use the drop-down list to assign an agent.

Collections Scenario Table

The Collections Scenario table displays the order of collections actions that can be performed against the bill unit, along with their schedule and current status. You can also add or edit a collections action:

• To add a collections action, click the icon. See "Adding a Collections Action to a Bill Unit" for more information.

• To edit an existing collections action, click the icon. See "Changing the Status or Due Date of a Collections Action" for more information.

The Collection Scenario table includes the following columns:

Column	Description
Action	Displays the name of a collections action.
Scheduled	Displays the date when the collection action is due.
Completed	Displays the collections action's current status or the date when the action was completed.

Notes Section

The Notes section displays consolidated notes for each bill unit. It includes all comments that have been added for various collections operations on that bill unit.

You can also enter notes for the bill unit, if required.

Removing a Bill Unit from Collections

To remove a bill unit from collections:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that you want to remove from collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's menu and then select Exit Collections.

   The Exit Collections dialog box appears.

5. (Optional) Enter a note.

6. Click Exit.

Adding a Collections Action to a Bill Unit

To add a collections action to a bill unit in collections:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Click the icon that appears above the Collections Scenario table.

   The Add Action dialog box appears. See "Add Action Dialog Box" for details.

5. From the Action list, select the collections action to add.

6. If you selected Collect Payment, do the following:

   • In the Amount field, enter the payment amount to collect.

   • In the Payment Method list, select a payment method.

7. In the Scheduled field, select or enter a due date for the collections action.

8. From the Follow on actions list, select one of the following:

   • No schedule change to keep the due date of all remaining collections actions.

   • Days to slip schedule to move out the due date of all remaining collections actions by the specified number of days.

   • Cancel all to cancel all remaining collections actions.

9. From the reasons list, select a reason.

10. (Optional) Enter a note.

11. Click Save.

Add Action Dialog Box

Use the Add Action dialog box to add a collections action to a bill unit.

Field	Description
Action	Select the collections action to add.
Amount	Enter the payment amount to collect.
Payment Method	Select a payment method.
Scheduled	Select or enter the date for the collections action.
Follow on actions	Select how to handle the scheduling of the remaining collections actions.
Reason	Select a reason for the action.
Notes	(Optional) Enter the notes for future reference.

Changing the Status or Due Date of a Collections Action

You can change the scheduled date or the status of a bill unit's collections action.

To edit an existing collections action for a bill unit:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Click the icon that appears above the Collections Scenario table.

   The Edit Action dialog box appears. See "Edit Action Dialog Box" for details.

   Note:

   You cannot edit a promise-to-pay collections action.

5. From the Status list, select a new status.

6. If you selected a Pending status, do the following:

   1. Select Do not reschedule outstanding actions if you do not want to reschedule any outstanding collections actions.

   2. In the Change the schedule to field, enter a date or select a date from the calendar.

   3. From the Follow on actions list, select an action.

7. If you selected a Canceled status, select one of the following options:

   • Only this task (and select Do not reschedule outstanding actions if you do not want to reschedule any outstanding collections actions).

   • All following tasks to cancel all remaining collections actions.

8. From the reasons list, select a reason.

9. (Optional) Enter a note.

10. Click Save.

Edit Action Dialog Box

Use the Edit Action dialog box to change the scheduled date or status for a collections action.

Field	Description
Action	Displays the name of the collections action.
Status	Select a new status, if applicable.
Change schedule to	Select or enter a new date. For a Pending status, also select one of the following: Do not reschedule outstanding actions: Does not reschedule any outstanding collections actions. Change the schedule to: Specifies a new due date for the collection actions.
Follow on actions	Select how to schedule any follow-on collections actions: No schedule change: Does not reschedule any remaining collections actions. Days to slip schedule: Specifies to move out all remaining collections actions by the specified number of days. Cancel all: Cancels all remaining collections actions.
Reason	Select a reason for the change.
Notes	(Optional) Enter notes for future reference.

Viewing Actions History for a Bill Unit in Collections

The actions history for a bill unit in collections displays all the actions assigned to the bill unit.

To view the action history for a bill unit in collections:

1. Find the bill unit, see "Finding an Account in Collections" for more information.

2. Select the bill unit.

3. In the Actions table, click an action.

The Actions History dialog box appears with the details of the past actions.

Replacing a Bill Unit's Collections Scenario

To replace a bill unit's collection scenario:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's icon and then select Replace Scenario.

   The Replace Scenario dialog box appears. See "Replace Scenario Dialog Box" for details.

5. Under Replace with, do one of the following:

   • To specify a new collections scenario to assign to the bill unit, click New Scenario and then select the new collections scenario from the list that appears.

   • To automatically assign a collections scenario based on the amount owed, the number of days the bill unit has been in collections, and any custom criteria, click Auto Assigned by collections criteria.

6. From the Scheduled list, select when the bill unit starts using the new collections scenario:

   • To start the new collections scenario on the bill unit's next payment due date, select Bill due date.

   • To start the new scenario on a specific date, select On and then enter or select a date from the calendar.

     Note:

     The date specified must occur on or after the next bill due date.

7. If you want the new scenario's entry days to be considered for scheduling the collections actions, select Collections entry.

8. (Optional) Enter a note.

9. Click Save.

Replace Scenario Dialog Box

Use the Replace Scenario dialog box to replace a bill unit's collections scenario.

Field	Description
Scenario	Displays the bill unit's current collections scenario.
Replace with	Select a new scenario or automatically assign a collections scenario based on the amount owed.
Scheduled	Select when the bill unit starts using the new collections scenario: Bill due date: The new collections scenario starts on the bill unit's next payment due date. On: The new collections scenario starts on the date you enter or select in the calendar.
Collections entry	Select this option to consider the new scenario's entry days for scheduling its collections actions.
Notes	(Optional) Enter a note if required.

Making a Payment for a Bill Unit in Collections

To make a payment for a bill unit under collections:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is making the payment.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's menu and then select Make Payment.

   The Make a Payment dialog box appears. See "Make a Payment Dialog Box" for details.

5. Enter the payment amount.

6. (Optional) To use a payment method other than the one displayed, select Use a different payment method and then select a method from the Payment Method list.

   1. Enter the account information for the new payment method.

   2. Select Use name and billing address from primary contact, or enter the name and address for the card holder.

   3. (Optional) Select Save to Payment Methods on file for credit card and debit payment methods.

      If you are making a payment for an account, the payment method applies to the account. If you are making a payment for a bill unit, the payment method applies to the bill unit.

7. For Select a reason, select the reason that matches the situation.

8. (Optional) Enter notes.

9. Do one of the following:

   • Click Continue to manually allocate to make the payment and to allocate the payment.

   • Click Save to make the payment without allocating.

Assigning a Collections Agent

By default, bill units in collections are not assigned to any collections agent. When you assign a bill unit to a collections agent, the agent becomes responsible for completing all of the manual tasks for that bill unit.

Note:

You must have permission to assign collections agents to collections accounts.

To assign a collections agent:

1. Find and open the account. See "Finding an Account in Collections" for more information.

2. From the list of search results, select an account.

   The collection details for the account appears.

3. Select the bill unit to assign the collections agent.

4. From the Assigned to list, select an agent.

Working with Exempted Bill Units

You exempt a bill unit from collections to prevent it from ever entering collections. Exemption also removes the bill unit from any existing collections scenarios and cancels any pending collections actions against it.

To work with exempted bill units, see the following topics:

• Exempting a Bill Unit from Collections

• Viewing Bill Units Exempted from Collections

• Removing a Bill Unit from Exemption

Exempting a Bill Unit from Collections

To exempt a bill unit from collections:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit's menu and then select Exempt Bill Unit.

   The Exempt Bill Units dialog box appears. See "Exempt Bill Units Dialog Box" for details.

3. Select a reason for the exemption from the list.

4. (Optional) Enter a note.

5. Click Save.

Exempt Bill Units Dialog Box

Use the Exempt Bill Units dialog box to prevent a bill unit from ever entering collections.

Field	Description
Reason	Select a reason for the exemption.
Exemption Notes	(Optional) Enter notes for future reference.

Viewing Bill Units Exempted from Collections

To view bill units exempted from collections:

1. On the landing page, click Collections.

   The Collections Search page appears with details about all accounts and bill units in collections.

2. Click Exempted Bill Units at the top left.

   The Exempted Bill Units dialog box appears with a list of bill units that have been exempted from collections. See "Exempted Bill Units Dialog Box" for details.

3. Click Close.

Removing a Bill Unit from Exemption

To remove a bill unit from exemption:

1. On the landing page, click Collections.

   The Collections Search page appears containing details of all the bill units in collections.

2. Click Exempted Bill Units at the top left.

   The Exempted Bill Units dialog box appears with a list of bill units that have been exempted from collections. See "Exempted Bill Units Dialog Box" for details.

3. (Optional) Enter any comments in the notes section.

4. Select an exempted bill unit and then click Remove Exemption.

5. Click Close.

Exempted Bill Units Dialog Box

Use the Exempted Bill Units dialog box to view the bill units exempted from collections. Select a bill unit to view its details or to remove it from exemption.

Field	Description
Remove exemption	Click to remove the bill unit from collections exemption.
Notes	Displays the bill unit details.
Comment	Click and enter a comment.

Working with Promise-to-Pay Agreements

When a bill unit is in collections, you can offer customers the option of a promise-to-pay agreement. This agreement defers all collections actions for a bill unit, allowing the customer to pay the due amount at a date beyond the original payment due date. Customers can choose to pay off the agreement amount using one or more installments.

The installments in a promise-to-pay agreement can be one of the following:

• System-configured: Collections Manager calculates the installment schedule and installment amount for you.

• Manually configured: Allows you to create installments with varying amounts owed and varying intervals between due dates.

Note:

After a promise-to-payment agreement has been created, it cannot be modified.

To work with promise-to-pay agreements, see the following topics:

• Configuring System-Managed Promise-to-Pay Agreements

• Manually Configuring a Promise-to-Pay Agreement

• Canceling a Promise-to-Pay Agreement

• Promise to Pay Installment Details Dialog Box

Configuring System-Managed Promise-to-Pay Agreements

To create a promise-to-pay agreement with system-configured details:

1. Find and open the customer's account in collections. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's icon and then select Promise to Pay.

   The Promise to Pay Installment Details dialog box appears. See "Promise to Pay Installment Details Dialog Box" for details.

5. In the Amount promised field, enter the total amount that the customer agrees to pay.

   By default, Billing Care displays the full overdue amount. It also lists the minimum amount that the customer must pay to exit collections.

6. From the Payment method list, select a payment method.

7. In the First installment due field, enter or select the due date for the first installment payment.

8. Disable the Manual installment configuration option.

   Note:

   This option is displayed only if your system contains promise-to-pay specifications.

9. From the Payment options field, specify how to calculate the number of installment payments and the amount owed for each installment:

   • To specify the number of installment payments, select Make a specific number of payments and then enter the number of payments.

     To calculate the amount of each installment payment, the amount promised is divided by the number of installment payments.

   • To specify the amount owed for each installment, select Pay a specific amount each time and then enter the installment amount.

     To calculate the number of installment payments, the amount promised is divided by the installment amount.

10. From the Time options field, specify how to calculate the installment payment schedule:

    • To specify the interval between payments, select Specify number of days between payments and then enter the number of days between each payment.

      To calculate the end date of the promise-to-pay agreement, the number of installment payments is multiplied by the interval amount.

    • To specify the date when the full amount will be paid off, select Complete payments by a specified date and then select a date.

      To calculate the installment schedule, the total number of days between the first installment date and end date is divided by the number of installment payments.

11. Select a reason for entering a promise-to-pay agreement and optionally enter a note.

12. Click Save.  

Manually Configuring a Promise-to-Pay Agreement

Note:

You can create manually configured promise-to-pay agreements only if your system contains promise-to-pay specifications. See "Creating Promise-to-Pay Specifications" in BRM Collections Manager.

To create a promise-to-pay agreement with a manually configured installment schedule and payment amounts:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is in collections.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's icon and then select Promise to Pay.

   The Promise to Pay Installment Details dialog box appears. See "Promise to Pay Installment Details Dialog Box" for details.

5. In the Amount promised field, enter the total amount that the customer agrees to pay. By default, it is set to the total amount past due.

   Underneath this field, Billing Care displays the minimum amount that the customer must pay to exit collections.

6. From the Payment method list, select a payment method.

7. In the First installment due field, enter or select the due date for the first installment payment.

8. Enable the Manual installment configuration option.

   The Promise to pay specification section appears. See "Enabled Manual Installment Configuration Option" for details.

9. From the Select specification list, select the promise-to-pay specification to apply.

   On the bottom right, Billing Care displays the terms associated with the specification.

10. Select one of the following:

    • Amount to specify an absolute amount to pay for each installment.

    • Percentage to specify a percentage of the total promised amount to pay for each installment.

11. In the Amount or Percentage field, enter what the customer agrees to pay for the first installment.

    The Interval field is set to 0, because the date of the first installment has already been set.

12. If the customer wants to pay in multiple installments, click the for each additional installment.

    Billing Care displays an Amount/Percentage and Interval field for each installment.

13. In each subsequent installment row, enter the amount or percentage the customer agrees to pay as well as the interval, in days, from the previous installment when the payment is due.

    For example, this creates two installments. On the first installment date, the customer owes 45% of the total amount promised. Five days later, the customer owes 55% of the total amount promised.

    
    
    
    Description of the illustration installment.gif
    
    

14. Ensure that the sum of all amount fields equals the amount promised, or that the sum of all percentage fields equal 100% of the amount promised.

    Billing Care displays an error message if the total installment amount does not equal the promised amount.

15. Select a reason for entering a promise-to-pay agreement and optionally enter a note.

16. Click Save.  

Canceling a Promise-to-Pay Agreement

To cancel a customer's promise-to-pay agreement:

1. Find and open the customer's account. See "Finding an Account in Collections" for more information.

2. Select the bill unit that is canceling its promise-to-pay agreement.

   The account bar at the top of the page displays the In Collections tile.

3. From the In Collections tile, click the View in Collections link.

   The Collections Details page appears. See "Collections Details Page" for details.

4. Select the bill unit's menu and then select Cancel Promise To Pay.

   Note:

   You can cancel a promise-to-pay agreement only if there is an active promise-to-pay agreement for the selected bill unit.

5. Click Yes.  

Promise to Pay Installment Details Dialog Box

Use the Promise to Pay Installment Details dialog box to enter a bill unit into a promise-to-pay agreement.

Table 13-1 General Information

Field	Description
Past due	Displays the total amount due that is in collections.
Amount promised	Enter the total amount that the customer agrees to pay. The amount must be greater than the minimum payment amount. By default, this field displays the total due in collections and the minimum payment amount for exiting collections.
Payment method	Select a payment method, such as credit card.
First installment due	Enter or select the due date for the first installment. By default, it displays the existing due date.
Manual installment configuration	Do one of the following: Enable this option to manually configure the promise-to-pay details. See "Enabled Manual Installment Configuration Option". Disable this option to create a system-configured promise-to-pay agreement. See "Disabled Manual Installment Configuration Option". Note: This option is displayed only if your system contains promise-to-pay specifications.

Enabled Manual Installment Configuration Option

When you enable the Manual Installment Configuration option, the fields in the following table appear. Use these fields to create installments with varying amounts due and varying intervals between due dates.

Field	Description
Select specification	Select the promise-to-pay specification to apply.
Amount	Select Amount to set this installment to an absolute value, such $50.
Percentage	Select Percentage to set this installment to a percentage of the total amount due, such as 25%.
Interval	For each installment, select or enter the interval, in days, from the previous installment.
Specification details	Displays the limits in the specified promise-to-pay specification.

Disabled Manual Installment Configuration Option

When you disable the Manual Installment Configuration option, the fields in the following table appear.

Field	Description
Payment options	Select one of these payment options: Make a specific number of payments: Enter the total number of installments that will be made. Pay a specific amount each time: Enter the amount to be paid for each installment.
Time options	Select the time milestone for installments: Specific number of days between payments: To add the number of days between each installment, select or enter the number of days between payments. Complete payments by a specific date: To add the date by which all payments will be made, select or enter a date.
Promise To Pay	Select a reason why the bill unit entered a promise-to-pay agreement and optionally add notes.

About Collections Sharing

When you create an account and its bill units, you can specify whether collections actions must be taken against another account and bill unit. To do this, you create a collections sharing group, which consists of a group owner and one or more members.

A bill unit can belong to only one collections sharing group, and the group owner cannot be a member of the same collections sharing group. You can change a collections sharing group's owner and add or remove members' bill units at any time.

Use Collections Sharing in the Sharing Groups menu to add, view, modify, or delete collections sharing groups and to add or delete members from a collections sharing group. For more information, see the following topics:

• Creating a Collections Sharing Group

• Viewing a Collections Sharing Group

• Modifying a Collections Sharing Group

• Deleting a Collections Sharing Group

• Adding Members to the Collections Sharing Group

• Removing a Member from the Collections Sharing Group

• Modifying Priorities for Collections Sharing Group

Creating a Collections Sharing Group

To create a collections group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears.

2. Click New, next to Collections Sharing.

   The New Collections Sharing Group dialog box appears.

3. In the Name field, enter a name for the collections sharing group.

4. Select a Group Owner from the list.

5. Add members to the collections group, see "Adding Members to the Collections Sharing Group" for more information.

6. Click Apply.

Viewing a Collections Sharing Group

To view a collections group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

2. Select Collections Group.

   The Collections Sharing Ownership and Collections Sharing Membership dialog box appears.

   The Collections Sharing Ownership dialog box displays all the collections groups owned by the account.

   The Collections Sharing Membership dialog box displays the collections groups in which the account has been associated as a member.

3. Click Close.

Modifying a Collections Sharing Group

To modify a collections sharing group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears with the Collections Sharing Ownership and Collections Sharing Membership dialog boxes.

2. Click on the edit icon for the collections group that you want to modify.

   The Edit Collections Sharing Group dialog box appears.

3. (Optional) To change the name of the collection sharing group, enter a new name in the Name field.

4. (Optional) To add or remove collections from the group, select or deselect the collections in the Collections Shared table.

5. Click Apply.

Deleting a Collections Sharing Group

To delete a collections group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears with the Collections Sharing Ownership and Collections Sharing Membership dialog boxes.

2. In the Collections Sharing Ownership dialog box, click the delete icon for the group that you want to delete.

   A warning message appears.

3. Click Delete.

Adding Members to the Collections Sharing Group

To add members to the collections sharing group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears with the Collections Sharing Ownership and Collections Sharing Membership dialog boxes.

2. Click Add members.

   The GroupName: Members section appears.

3. Click Add account.

   The account search dialog box appears.

4. Enter the account search criteria and click Search.

   The search results appear. Search returns a maximum of 50 results by default. Refine your search criteria if the account you are searching for is not initially found.

5. Select an account and click Add Account.

6. Click Close.

Removing a Member from the Collections Sharing Group

To remove a member from the collections sharing group:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears with the Collections Sharing Ownership and Collections Sharing Membership dialog boxes.

2. In the Collections Sharing Ownership dialog box, click the link showing the number of members.

   The GroupName: Members section appears.

3. Click the delete icon for the member you want to remove from the group.

   Caution:

   Be cautious while removing the members from the group. When you click the delete icon for a member, the member will be removed from the group. Billing Care does not display warning messages when you remove members from a group.

Modifying Priorities for Collections Sharing Group

You can increase or decrease priorities for collections sharing groups.

To modify priorities of the collections sharing groups:

1. From the Actions menu, select Sharing Groups, and then Collections Sharing.

   The Sharing Groups page appears with the Collections Sharing Ownership and Collections Sharing Membership dialog boxes.

2. In the Collections Sharing Membership dialog box, click the edit icon for the member for which you want to modify the priority.

   The Modify Priorities dialog box appears with a list of group names and existing priority settings.

3. Select the up arrow (ascending order) or the down arrow (descending order) to increase or decrease the priority.

4. Click Apply.

Collections Sharing Group Dialog Box

Use the Collections Sharing Group dialog box to:

• Create and modify collections sharing groups

• Add or remove members from collections sharing groups

Field	Description
Name	Name the collections sharing group. The name you enter must be unique. You cannot use this name for any other sharing group owned by the account.
Group Owner	Displays the group owner of the collections sharing group.
Add Members	Adds members to a collections sharing group. You can specify the search criteria for the accounts you want to add as members. You can use wildcard, First Name, Last Name, or Company name for the search criteria. You use the search results to select accounts for membership.