Add Services

The high-level process for adding services to Oracle® Intelligent Communications Orchestration Network cloud service is similar regardless of the service you select, but some of the configuration fields vary from one service to another. Use the following topics to see the details of the configuration for the service you want to add.

Note:

After you provision a service, please allow up to 24 hours for all DNS services to resolve the URL.

The Process for Connecting Services

Connecting services to your Oracle® Intelligent Communications Orchestration Network cloud service deployment requires a multi-step process that varies in details depending on the service you select.

The process for connecting services includes the following work flow that you begin on the Services page. See Add Services for links to instructions for each service you can add to Oracle® Intelligent Communications Orchestration Network cloud service.
  1. Go to the Services page—Click Add Service. Oracle® Intelligent Communications Orchestration Network cloud service displays the Select Service Profile page.
  2. Select a service profile—Select the service you want and click Continue. Oracle® Intelligent Communications Orchestration Network cloud service displays the Set Up a Service page, which varies according to the service selected.
  3. Follow the guided set up work flow—Complete the steps provided in the navigation pane to the right of the set up pane. Each time you complete a step and click Continue, the work flow advances to the next step.

Note:

After you provision a service, please allow up to 24 hours for all DNS services to resolve the URL.

The following screen capture shows an example of the Select Your Service Profile page with a list of services and descriptions. When you click a service and click Continue, Oracle® Intelligent Communications Orchestration Network cloud service displays the next page in the work flow.


This screen capture shows an example of the Select Service Profile page with tiles for each available service.

Add a Service Group

You might want to create a group of services to provide redundancy during a service outage to support continued communications for business continuity. Within the service group, you can set the fail over priority. See Add Service Groups.

Connect to a Carrier Service

Use the Carrier service to increase flexibility and scalability compared to traditional phone lines. Carrier service may reduce costs and can enhance your business continuity plan by enabling alternate call routing during an outage.

Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services, and lick Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
  3. On the Select Service Profile page, click the Carrier Service card, and click Continue.
  4. On the Configure Service Settings page, do the following:
  5. Click Submit.
    The Oracle® Intelligent Communications Orchestration Network cloud service configures the connection and adds the Carrier Service to the table and diagram on the Voice Gateway page.

Connect to a Cisco WebEx Calling or Contact Center Service

Use the following procedure to connect to a Cisco WebEx Calling Service or a Cisco WebEx Contact Center Service to the Oracle® Intelligent Communications Orchestration Network cloud service.

Before You Begin
  • Review the following procedure in advance, so you can get the necessary information from the WebEx Control Hub before you begin. For example, you need the outbound proxy address, the WebEx line or port number, the trunk group (OTG-DTG), and the destination trunk group.
Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services, and click Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip.
    Oracle® Intelligent Communications Orchestration Network cloud service moves the filter chip into the Search field.
  3. (Optional) On the Select Service Profile page, right-click the SIP Trunk Service filter chip and select one of the following:
    • UCaaS—For integrating video conferencing, messaging, video conferencing and other team collaboration tools.
    • CCaaS—For contact center functionality, such as interactive voice response systems, analytics, and call routing.
  4. On the Select Service Profile page, click the Cisco WebEx Calling card and click Continue.
  5. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Webex calls or add a carrier and click Continue.
  6. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.

    Note:

    The assigned numbers are the only ones allowed to pass through the service.
  7. On the Configure Service Settings page, enter the following information:
  8. Click Submit.
    Oracle® Intelligent Communications Orchestration Network cloud service adds the Cisco WebEx Calling Service to the diagram on the Services page.

Connect to a Generic SIP Service

Use the Generic SIP Service with Oracle® Intelligent Communications Orchestration Network cloud service instead of traditional phone lines for cost reduction, scalability, and integration with communication channels such as video, messaging, and voice.

Before You Begin
  • Prepare a list of number blocks to add, if needed.
Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services, and click Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
  3. On the Select Your Service Profile page, click the Generic SIP Service card and click Continue.
  4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Generic SIP calls or add a carrier and click Continue.
  5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
  6. On the Configure Service Settings page, enter the following information:
  7. Click Submit.
    Oracle® Intelligent Communications Orchestration Network adds Generic SIP Service to the diagram on the Services page.

Connect to a Genesys Cloud CX Service

Use the Genesys Cloud CX Service to take advantage of the Cloud’s scalability and flexibility and to help keep control of your carrier costs. Genesys Cloud CX helps simplify global deployments and meet regional regulations.

Before You Begin
  • Prepare a list of number blocks to add, if needed.
Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services,and click Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
  3. On the Select Service Profile page, select Genesys Cloud CX, and click Continue.
    Oracle® Intelligent Communications Orchestration Network displays the Select Carrier Trunk page.
  4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Genesys Cloud CX calls or add a carrier and click Continue.
  5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Configure Service Settings page.
  6. On the Configure Service Settings page, enter the following information:
  7. Click Submit.
    Oracle® Intelligent Communications Orchestration Network cloud service adds Genesys Purecloud to the diagram on the Services page.

Connect the Microsoft Teams (Direct Routing) Service

Use the Microsoft Teams Direct Routing Service to connect to your existing phone system to enable users to make and receive calls with their existing phone numbers within your existing infrastructure.

Before You Begin
  • Configure your Microsoft Teams account to generate the appropriate Outbound URI validation key. You must enter the key in the following procedure.
  • Prepare a list of number blocks to add, if needed.
Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services,and click Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS.
  3. On the Select Service Profile page, click the Microsoft Teams (Direct Routing), card, and click Continue.
  4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Microsoft Teams calls or add a carrier and click Continue.
  5. On the Assign Number Blocks page, select the number blocks you want to assign to the Microsoft Team (Direct Routing) Service, and click Continue.
  6. On the Configure Service Settings page, do the following:
  7. Click Submit.
    Oracle® Intelligent Communications Orchestration Network cloud service adds Microsoft Teams to the diagram on the Services page.

Connect to a NICE CXone Mpower Service

Use the NICE CXone Service for voice and data connectivity that enables your contact center to communicate over the internet with your carrier's network.

Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.
Procedure
  1. Go to Services, and click Add Service.
  2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
  3. On the Select Service Profile page, click NICE CXone Mpower and click Continue.
  4. On the Select Carrier Trunk page, select a carrier from the drop-down list or add a carrier and click Continue.
  5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected Service and click Continue.
  6. On the Configure Service Settings page, enter the following information:
  7. Click Submit.
    The Oracle® Intelligent Communications Orchestration Network cloud service adds NICE CXone to the diagram on the Services page.

Connect to a RingCentral RingEX Service

Use RingCentral RingEX for an AI-powered, cloud-based unified communications platform that combines business phone, video meetings, messaging, SMS, and fax in one application.

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.

Procedure

  1. Go to Services, and click Add Service.

  2. On the Select Service Profile page, click RingCentral RingEX and click Continue.

  3. On the Select Carrier Trunk page, select a carrier from the drop-down list or add a carrier and click Continue.

  4. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected Service and click Continue.

  5. On the Configure Service Settings page, enter the following information:

    Table 5-1 Service Details

    Fields Description

    Hide Default Values

    Toggle to show or hide the default values.

    Service Name

    Enter the name you want for the service.

    Service Region

    Select the geographic location for the service you are connecting from the drop-down list.

    Service Time Zone

    Select the time zone for the location of the service you are connecting from the drop-down list.

    Table 5-2 SIP Details

    Fields Description

    SIP Signaling Transport Method

    Read-only. The value is set to TLS.

    Inbound/Server URI

    Enter the Uniform Resource Identifier (URI) to which the Oracle® Intelligent Communications Orchestration Network cloud service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider.

    Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.

    Table 5-3 Trunk Configuration

    Fields Description

    Enable On-Net Calls

    Enable to allow calls to be routed within the platform, avoiding external carrier routing.

    Enable Bursting

    Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.

    Enable PII Data Masking

    Enable to hide Personally Identifiable Information to comply with data privacy laws. It masks the last two digits of external phone numbers in call detail records (CDRs) for both inbound and outbound calls.

    Number of Channels

    Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.

    Maximum Calls Accepted Per Second (CAPS)

    Set the maximum number of calls allowed per second.

    Table 5-4 Number Configuration

    Fields Description

    Default Outbound CLI

    Select the phone number you want for the Outbound Calling Line Identifier from the drop-down list.

    CLI Error Handling

    Select an error handling type from the drop-down list.

    Values: Reject Invalid | Overwrite Invalid | Always.

    Table 5-5 Call Forwarding

    Fields Description

    Call Forwarding Destination

    (Optional) Enter the phone number you want for the call forwarding destination.

    Call Forwarding Rule

    (Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

  6. Click Submit.

The Oracle® Intelligent Communications Orchestration Network cloud service adds RingCentral RingEX to the diagram on the Services page.

Connect to a Zoom Phone Service

The Oracle® Intelligent Communications Orchestration Network cloud service can connect to Zoom Phone by way of the Zoom Phone Bring Your Own Carrier (BYOC) premises peering (BYOC-P) service model.

Before You Begin
  • Determine the number blocks you want to associate with this service.
Context

Upon log on, Managed Service Provider users land on the Accounts page. Enterprise users land on the Services page. The steps in the following procedure are identical for both types of users from Step 2 onward.

Procedure

  1. Go toServices, and click Add Service.
  2. (Optional) On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS.
  3. On the Select Service Profile page, click the Zoom Phone Service card and click Continue.
  4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Zoom Phone Service calls and click Continue.
  5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
  6. On the Configure Service Settings page, enter the following information:
  7. Click Submit.
    The Oracle® Intelligent Communications Orchestration Network cloud service configures the service and displays a connection to Zoom Phone Service in the network diagram and the services table on the Services Page.