Replacing, Deleting, or Upgrading Castles S1F2 Mobile Order and Payment Terminals

This topic reviews the steps to take for the following scenarios:

• Clearing: Remove the device from service for the revenue center (or store) while still maintaining the workstation record.

• Replacing: Replace an existing device with another device.

• Deleting: Similar to the clearing operation, but delete the entire Castles device’s workstation record.

• Upgrading: The point-of-sale (POS) version of the device is required to use the same version as the CAPS POS device it communicates with. If the CAPS POS version is upgraded, the device compares its POS version to the CAPS version and this triggers an automatic upgrade on the Castles device.

• Downgrading: The POS version of the device is required to use the same version as the CAPS POS device it communicates with. If the CAPS POS version is downgraded, the device compares its POS version to the CAPS version and this triggers a downgrade on the Castles device. A user must first approve the downgrade process by selecting the Ok prompt to proceed.

See Adding a Workstation in the Oracle MICROS Simphony Configuration Guide for information on adding a Castles S1F2 device.

Before You Begin

After successfully installing a Castles S1F2 device, you can check the installation status of the device’s Simphony POS Android Package (APK) at any time by performing the following steps:

1. Select the property, click Setup, and then click Workstations.

2. Find the Castles device you want to check (search by Workstation ID), and double-click the record.

3. Click the Service Log tab and review the log entry in the Terminal Status window. You can update the Terminal Status information by clicking the Refresh button.

   Figure 11-14 Workstations Service Log Tab

   
   
   

Important Prerequisite Recommendations

If a Castles device becomes unusable for any reason and you need to replace it with another device or perform any of the scenarios listed above, there are a couple of important steps which must be taken first. Before replacing, deleting, upgrading, or clearing a device’s serial number, Oracle MICROS Food and Beverage recommends that you perform the following:

• Ensure that Service Host or POS Operations is not running on the device.

• Ensure that all transactions from the device have been tendered, closed, and posted to avoid possible revenue loss.

Replacing an Existing Castles Device

As you replace an existing Castles device, the following operations are performed in the background:

• The device is returned to the inventory for the revenue center (or store).

• The security certificate is uninstalled.

• The POS APK is uninstalled.

When you replace an existing Castles device, the following operations are performed in the background on the new device:

• The new device is assigned from the inventory to the revenue center (or store).

• The security certificate is automatically installed.

• The respective CAPS version of the POS APK is downloaded and installed.

To configure your spare Castles device as a replacement for the existing device:

1. Select the property, click Setup, and then click Workstations.

2. Find the original Castles device you want to replace (search by Workstation ID), and then double-click the record.

3. Enter the new device’s serial number in the Serial Number field.

4. Clear the following fields from the Service Host Fields section:

   • Address / Host Name

   • Subnet Mask

   • Default Gateway

5. Click Save.

6. After the POS APK has been installed on the new Castles device, you need to access the device, find its newly assigned IP Address, copy it to the Address / Host Name field in the workstation’s record, and then click Save.

7. Because the serial number of the Castles device has been changed, and assuming you have a Castles Tech S1F2 Printer assigned to it, the respective printer which belongs to the old device must be updated to the new device:

   1. Select the property, click Setup, and then click Printers.

   2. Find this device’s assigned printer record, and then double-click it.

   3. In the Workstation drop-down list, select None.

   4. Re-select the same Castles device as before, and then click Save. This creates a new association with the printer using the newly entered serial number of the Castles device.

   5. Perform the same operations (steps 7-a through 7-c) for any other printers you have assigned to the Castles device from the Workstation module’s Printer tab.

Clearing a Castles Device From Service

In this context, if a Castles device is damaged and the user wants to temporarily remove it from service, they can do so by clearing the Serial Number and Address / Host Name fields. Later on, users could re-configure these fields to the same record. Essentially, the workstation record remain as is, but the device is not in service.

1. Select the property, click Setup, and then click Workstations.

2. Clear the existing serial number and in the Serial Number field, clear the IP Address from the Address / Host Name field, and then click Save.

   Because the serial number of the Castles device has been changed, Oracle MICROS Food and Beverage recommends that you either delete or edit the previously linked printers for the cleared Castles device.

3. Select the property, click Setup, and then click Printers.

   1. Find this device’s assigned printer record, and then double-click it.

   2. In the Workstation field drop-down list, select None.

   3. Perform the same operations outlined above (steps 3-a through 3-b) for any other printers you have assigned to the Castles device from the Workstation module’s Printer tab.

4. Click Save.

   If the cleared Castles device is repaired or replaced with a new device, follow the steps outlined in the Replacing an Existing Castles Device section above.

Deleting a Castles Device

In this context, the device is possibly damaged beyond repair and you need to remove the entire workstation record from the EMC.

1. As noted earlier, when deleting a workstation device, you must first deselect any assigned printers from the Workstations module’s Printer tab, and then click Save.

2. Select the property, click Setup, and then click Printers.

3. Find this device’s assigned printer record, and then double-click it.

4. Delete the assigned Castles Tech S1F2 Printer, and then click Save.

5. Select the property, click Setup, and then click Workstations.

6. Find the Castles device record, highlight it, click the Delete icon on the toolbar , and then click Save.

Upgrading Existing Castles Devices

As stated earlier, if the CAPS POS version is upgraded, the Castles device compares its POS version to the CAPS version and this triggers an automatic upgrade on the Castles device. Similarly, if the CAPS POS version is lower than the device’s POS version, this triggers a downgrade on the Castles device. If you are presented with a Service Host downgrade prompt on the device, this process can only be approved by clicking Ok to continue. Once approved, the correct POS APK is downloaded and installed on the device.