8.2.2 Incidents and Alerts
An incident is a unit containing a single, or closely correlated set of events that identify an issue that needs administrator attention. Although incidents can correspond to a single event, incidents more commonly correspond to groups of related events.
The Oracle Enterprise Manager provides various options to respond to Incidents. Administrators can be notified automatically when an alert triggers and can set up corrective actions to resolve an alert condition automatically.
- Setting Metric Alerts and Incidents for Extract and Replicat
- Setting Metric Alerts and Incidents for Oracle GoldenGate Monitor Agent
- Setting Incidents and Alerts for Oracle GoldenGate Target Availability
You need to set alerts on Target Availability of all the Oracle GoldenGate targets to get notified when there are any issues with these targets. - Setting Metric Alerts and Incidents for Distribution Service Path and Receiver Service Path
- Setting Alerts for Events
You can set alerts for specific patterns on event messages for all targets, except Oracle GoldenGate Service Manager. Select any pattern on messages, severity, and error code for creating alerts and then alerts are triggered when such patterns are generated in event messages. Pattern set is case sensitive.
Parent topic: Manage Events, Alerts, and Incidents
8.2.2.1 Setting Metric Alerts and Incidents for Extract and Replicat
If you want to set alerts of metric status values, the following are the status values for Extract and Replicat.
- Registered - 2
- Starting - 3
- Running - 7
- Stopping - 8
- Stopping Forcefully - 9
- Stopped - 10
- Stopped Forcefully - 11
- Abended - 12
- Killed - 13
- Unresponsive - 16
Oracle recommends to set alerts for target availability to monitor the status of the targets.
Parent topic: Incidents and Alerts
8.2.2.2 Setting Metric Alerts and Incidents for Oracle GoldenGate Monitor Agent
- If either the Monitor agent or Web Service is down
- If both the Monitor agent and the Web Service are down
If you want to set alerts of metric status values, the following are the status values of Oracle GoldenGate Monitor Agent, which is grouped under the Oracle GoldenGate target.
Metric | Description |
---|---|
GoldenGate Agent Status | Valid Values:
1: Indicates UP status 2: Indicates DOWN status |
WebService Availability Status | Valid Values:
1: Indicates Up status 0: Indicates Down status |
Note:
Oracle recommends to set alerts for Oracle GoldenGate Monitor agent Status and WebService Availability Status to identify issues with the Oracle GoldenGate Monitor agent target, as these are required to be UP in order to get accurate status or metric updates for other Oracle GoldenGate Classic targets.Parent topic: Incidents and Alerts
8.2.2.3 Setting Incidents and Alerts for Oracle GoldenGate Target Availability
You need to set alerts on Target Availability of all the Oracle GoldenGate targets to get notified when there are any issues with these targets.
- On the Home page, click Setup, select Incidents, and then click Incident Rule to display the Incident Rules - All Enterprise Rules page.
- Click Create Rule Set....
- Enter a Name, for example Incident management rule set for Target Availability and click Save.
- In the Target area, select All Targets of types, and select the target type from the adjacent drop-down.
- In the Rules area, click Create... to display the Select Type of Rule to Create dialog box.
- Select Incoming events and updates to events and click Continue to display the Create New Rule: Select Events page.
- Select Target Availability from the Type drop-down list and click Next to display the Create New Rule: Add Actions page.
- Click Add to display the Add Conditional Actions page, select Always execute the actions.
- Under Send Notifications, expand Basic Notifications, and enter email IDs in E-mail To and E-mail Cc to assign recepients for notifications. These email IDs can belong to the users of the Enterprise Manager.
- Click Continue to view the Action Summary in the Create New Rule: Select Events page.
- Click Next to display the Create New Rule: Specify Name and Description page, where a new Rule, for example, rule 166 is displayed. You can either specify a rule name or click Next to accept the pre-specified name to display the Create New Rule: Review page.
- Click Continue and then click Save to save the new
rule.
In this example, a rule 166 has been successfully created and added to the current rule set. Incident management rule set for Target Availability is the incident rule set that has been set on Target Availability of the selected targets, which will trigger alert and send emails to the recepients specified in case of issues or events with these targets.
Parent topic: Incidents and Alerts
8.2.2.4 Setting Metric Alerts and Incidents for Distribution Service Path and Receiver Service Path
You can set the Status of Distribution Service and Receiver Service paths in the corresponding target of Distribution Service and Receiver Service. By default, the metric threshold is set to be alerted when path is stopped or killed. You can update these values if required.
Distribution Service Path and Receiver Service Path Metric Data
Metric | Description |
---|---|
Status | Status of the
Distribution/Receiver paths.
The metric values are as follows:
|
Lag | Lag in seconds between the time when extract wrote a transaction in the trail file and the time when the Distribution/Receiver services processes this transaction. |
Parent topic: Incidents and Alerts
8.2.2.5 Setting Alerts for Events
You can set alerts for specific patterns on event messages for all targets, except Oracle GoldenGate Service Manager. Select any pattern on messages, severity, and error code for creating alerts and then alerts are triggered when such patterns are generated in event messages. Pattern set is case sensitive.
To set alert for events for the entire deployment, you can set alerts for Oracle GoldenGate (in case of classic) or Oracle GoldenGate Deployment (in case of MA).
Parent topic: Incidents and Alerts