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Contents
Title and Copyright Information
Preface
Audience
Related Documents
Conventions
1
Introduction to the RightNow Adapter
Introduction
Overview
Prerequisites to Using the Oracle RightNow Adapter
Oracle RightNow Adapter Design Overview
Supported Versions and Platforms
WSDLs Supported by Oracle RightNow Adapter
2
Getting Started with the RightNow Adapter
Using Oracle RightNow Adapter Connection Parameters
Obtaining the Standard WSDL
Importing the Oracle RightNow Application's Certificate into the Client/Server
Importing the Oracle RightNow Application's Public Certificate into WebLogic Server Using Keytool
Configuring Oracle RightNow Adapter Permissions
Details for Object-specific Permissions
Authenticating on the Oracle RightNow Cx Server with Account Passwords
Oracle Cloud Connect Web Services for SOAP API Access Control
Understanding the Oracle RightNow Adapter in Design Time and Runtime
Unsupported Features
3
Walkthrough of the Oracle RightNow Adapter Configuration Wizard
Performing Common JDeveloper Configuration Steps
Creating a SOA Application Project in JDeveloper
Configuring an Oracle RightNow Adapter for Inbound Services
Configuring an Oracle RightNow Adapter for Outbound Services
Understanding Create, Read, Update, and Delete Operations
Supported Features
Using CRUD Operations
Creating One or Multiple Business Objects
Retrieving Data from One or Multiple Objects
Updating One or Multiple Business Objects
Deleting one or Multiple Business Objects
Using the Batching Feature
Oracle RightNow Adapter User Interface Support for Batching
Batch Process WSDL
Chaining
Using Chaining
Supported Processing Options
CreateProcessingOptions
DestroyProcessingOptions
GetProcessingOptions
UpdateProcessingOptions
Working with ROQL
Using ROQL
ROQL Query Statement
ROQL Query Statement
Running the ROQL Query Statement
Using the ROQL Query Builder
Simplifying the Discovery of Standard and Custom Business Objects
Suggesting Query Constructs Based on the Context
Providing Auto-Completion
Providing Alias Support to Improve Readability
Using ROQL to Suggest Relationships
Using the Query Builder to Obtain Inline and Semantic Validation
Adapter Support for ROQL
Query Arguments
Support for Bind Parameters
4
Understanding RightNow Adapter Advanced Concepts
Understanding the SOAP API
Understanding Objects
Understanding Transactions
Handling the Polymorphic Behavior of Oracle RightNow Cx Schema
Example: Mapping A Custom Object
Example: Mapping an Object without Using an Oracle RightNow Adapter
Example: Mapping an Object with the Oracle RightNow Adapter
Integrating with Custom Objects in the Cloud
Creating Custom Objects in the RightNow Cx Server
Selecting Custom Objects to Perform Operations
Understanding Oracle RightNow Adapter Security Management
Authenticating on the Oracle RightNow Cx Server with Account Passwords
Understanding Access Control on the Oracle RightNow CX Server
Oracle Cloud Connect Web Services for SOAP Site Configuration
Configuring Restricted Access Permissions on RightNow Cx
Validating Account Credentials
Profile Configuration
Password-based Authentication
Oracle RightNow Adapter Test Functionality
Design-Time Test Functionality Details
Oracle RightNow Adapter Limit and Restriction Handling
Delete-Cascading Delete Effect
API Limits Enforced by the RightNow Cx Server
5
Understanding BPEL Integration with Service Components (BPEL/Mediator)
Overview
Understanding the Account Object
Designing a Composite for Service Integration
Defining a Composite for BPEL and Mediator
Configuring the Oracle RightNow Adapter
Integrating with BPEL
Deploying the Composite
Testing the Composite
Testing the Outbound Process
6
Developing Oracle Service Bus Integrations with the Oracle RightNow Adapter
Generating Oracle Cloud Adapter Artifacts
Creating Oracle Service Bus Projects Using Oracle Service Bus Console
Creating a Service Bus Project, and Generating the Oracle Service Bus JCA Business Service
Creating an Empty Console for the Oracle Service Bus and Creating a New Service Bus Project
Defining a Service Bus Business Service with the Oracle RightNow Adapter
Configuring the Oracle RightNow Adapter Component
Testing the Oracle Service Bus Project from the Oracle Service Bus Console
7
Troubleshooting and Error Handling with the RightNow Adapter
Understanding Oracle RightNow Adapter Design-Time JDeveloper Errors
Understanding API Faults and Error Handling
About Request Errors
About Server Errors
About Unexpected Errors
Understanding RightNow Exception Codes
Understanding Adapter Fault Handling
8
Oracle RightNow Adapter Use Cases
Performing a Create, Read, Update, Destroy (CRUD) Operation on a Single Business Object
Performing a CRUD Operation on Multiple Business Objects
Performing a Batch Operation with Multiple Business Objects and Multiple Operations
Querying Arbitrary Objects using ROQL
Performing CRUD Operations on Custom Objects
Chaining Multiple Operations Together in One Batch Request
9
Configuring Oracle RightNow Cloud Properties
Configuring Basic Information Properties
What You Can Do from the Basic Info Page
What You See on the Basic Info Page
Configuring Oracle Cloud Adapter Connection and CSF Key Properties
What You Can Do from the Oracle Cloud Adapter Connection Page
What You See on the Oracle Cloud Adapter Connection Page
What You Can Do from the Oracle Cloud Adapter CSF Key Page
What You See on the Oracle Cloud Adapter CSF Key Page
Configuring Oracle RightNow Cloud Source Request Properties
What You Can Do from the Oracle RightNow Cloud Source Request Page
What You See on the Oracle RightNow Cloud Source Request Page
Configuring Oracle RightNow Cloud Source Response Properties
What You Can Do from the Oracle RightNow Cloud Source Response Page
What You See on the Oracle RightNow Cloud Source Response Page
Configuring Oracle RightNow Cloud Target Operation Properties
What You Can Do from the Oracle RightNow Cloud Target Operations Page
What You See on the Oracle RightNow Cloud Target Operations Page
Reviewing Configuration Values on the Summary Page
What You Can Do from the Summary Page
What You See on the Summary Page
A
Credential Store Configuration for Managing RightNow Credentials
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