Monitoring Service Status and Utilization
As a service administrator, you can monitor the status of your services from the service details page.
Topics:
Monitoring Utilization and Business Metrics
You can monitor the utilization data to help you determine whether the service resource allocations are underutilized or overutilized.
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If a service is under utilized, then you may want to evaluate and consider deployment of additional applications, additional users, additional customers, and so on (depending on the type of service).
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If a service is over utilized, then you may want to consider changing your subscription level, adding additional services instances, or clustering to improve load management.
You can view the monthly and yearly utilization of services and service instances.
In all cases, the metrics collected and displayed are specific to each service type. For example, for Oracle Database Cloud Service, the metrics collected include the latest, maximum, and average storage used; and latest and average object count including tables, procedures, and views.
If data isn’t displayed for a time period, then that the data wasn’t available, either because the service hasn’t been activated yet, or the data wasn’t collected.
If you observe issues with services, such as a service being down when there is no corresponding service blackout notification on this page, contact us for assistance. See Contacting Oracle Support.
View Entitlement-level Metrics
Service entitlement-level metrics, if enabled, are displayed in Infrastructure Classic Console or Applications Console for some services.
These are historical metrics and are displayed at the entitlement or service level, not at the instance level.
You can select additional graphs (if data available) to be displayed in this section by clicking the Add Graph button. This button is disabled when there are no metrics to select. To remove the graph from the display, click the Remove Graph button. However, you can’t remove the default graph.
If you observe issues with services, such as a service being down when there is no corresponding service blackout notification on this page, contact us for assistance. See Contacting Oracle Support.
Monitoring Status and Availability Percentage for a Service
This section explains how you can monitor usage data for a service.
If data isn’t displayed for a time period, then the data was not available, either because the service has not been activated yet, or the data was not collected.
The system calculates the availability percentage as the number of hours that the service has been up divided by 24 hours. Therefore, the availability percentage is expected to be less than 100% on the following 2 days:
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The day on which the service was created
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The current day
On these 2 days, the number of hours that the service is up will be less than 24 hours. Therefore, even if the service has always been up, the availability percentage for these 2 days will be less than 100%. For these 2 days when the availability is less than 100%, you should not interpret it as the service had or is having downtime.
Monitoring Status and Availability Percentage for a Service Instance
If you’ve subscribed to an entitlement to create instances of an Oracle Cloud Service, then you can view the historical usage and the status of each instance from the Status tile in the Service Details page.
Viewing Billing Metrics
The Billing Metrics page displays a time-range-based graph containing the metrics relevant to the selected service.
The graph is displayed based on the metering parameters that you select and displays both usage and overage charges for the selected service and resource.
To view the billing metrics for the selected service:
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Sign in to Applications Console or Infrastructure Classic Console.
Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Oracle Cloud Console.
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Select the required service from the dashboard and open the service details page.
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Click the Billing Metrics tab.
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Select a date range from the calendar and click Apply.
By default, the date range is set from 1st of the current month to the current date. For Monthly Flex subscriptions, the date range is the current active period, that is, from the monthly start date to the current date. Typically, the graph displays daily usage data for the selected period.
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Select the Scope for which you want to see the usage data. By default, it is set to the data region you logged in to. To view aggregated usage details across data regions, select Cloud Account from the Scope menu.
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From the Show menu, select either Daily Usage or Hourly Usage to view the corresponding usage data. Note that you can view hourly usage data by selecting a specific date from the calendar.
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To filter metric data by tags, select one or more predefined tags from the Filter by Tags list. For example, select
OCIcompartment=Compartment1
to view billing information pertaining to Compartment 1 of Oracle Cloud Infrastructure. -
In the Resource Summary section, select one or more resources to view their daily usage data for the selected date range. A graph is displayed for each resource you select. Your graph selections are saved by your browser and are displayed automatically when you view the billing metrics data next time for the same service.
Note:
Some resources are disabled for graph selection as their daily usage data isn’t available.
The Resource Summary section displays the resource names, SKUs with the aggregated total of usage quantity, and usage and overage charges for the selected date range. In case of Oracle PaaS for SaaS, charges and overage are not applicable. Only consumption of services is shown if available.
Downloading the Metrics
You can save the metrics data to analyze the usage of each service or resource. Click the Download as CSV button to download the usage data to a comma-separated values (CSV) file. The CSV file contains detailed usage data for the selected date range.
Set an Alert to Monitor Your Account Balance
You can also configure rules to generate alerts when account balances for metered services reach a certain amount. See Set an Alert for Your Account Balance.
Exporting Metrics Data
From the Metrics page, you can export usage data displayed on the graph (for metered services, non-metered services, and entitlements) to a comma-separated values (CSV) file.
Downloading Reports
From the Documents page in Infrastructure Classic Console or Applications Console, you can download reports pertaining to your subscriptions. Different categories of reports, such as usage metrics, invoices, or incidents can be downloaded if they are available. You can download daily, weekly, monthly, or yearly reports as required. Reports are available in PDF, MS Word, or Open XML.
To download the report: