Known Issues for Oracle CASB Cloud Service

Learn about the issues you may encounter when using Oracle CASB Cloud Service and how to work around them.

Currently Open Known Issues

The issues listed below are currently open. Known issues opened and fixed in each release over the past 12 months are listed in the sections that follow.

  • If developers launch the same API call twice within 15 minutes, the second call returns a blank response.

  • The User logins report does not provide correct information in ASSOCIATED CASB APP and ASSOCIATED IDP APP columns.

  • Sometimes clicking on a suspicious IP location pin in the Access Map on the Dashboard does not display the suspicious event information pop-up.

Week of August 16, 2021

Issue Status Description

Known Issues
When the same API call is launched twice within 15 minutes, the second call returns a blank response..

  • Symptom: You launch the same API call twice within 15 minutes. The first responds normally, but the second returns a blank response.

  • Impact: The second API call fails to return a normal response.

  • Workaround: After launching an API call, wait at least 16 minutes before launching that same API call again.

Week of July 21, 2019

Issue Status Description

Known Issues
The User logins report does not provide correct information in ASSOCIATED CASB APP and ASSOCIATED IDP APP columns.

  • Symptom: You display the User logins report and see that the ASSOCIATED CASB APP and ASSOCIATED IDP APP columns show only "Not Available" or a dash ("-").

  • Impact: You are unable to see the information for these columns in the report.

  • Workaround:

    • For ASSOCIATED CASB APP, you can look at the entry in the APP AND INSTANCE column.

    • For ASSOCIATED IDP APP, you can click View log data for an entry and scroll down to the ssoIdentityProvider value.

Week of April 21, 2019

Issue Status Description

Fixed Issues

Data protection requires credential revalidation for Box instances that have already been registered with Oracle CASB Cloud Service.

Known Issues
Sometimes clicking on a suspicious IP location pin in the Access Map on the Dashboard does not display the suspicious event information pop-up.

  • Symptom: You click on an individual suspicious IP location pin in the Access Map on the Dashboard and nothing happens.

  • Impact: You are unable to see the suspicious event details.

  • Workaround: Double-click the individual suspicious IP location pin to zoom in on the location. After one or two double-clicks, the suspicious event information pop-up appears.

Week of November 18, 2018

Issue Status Description

Fixed Issues

Oracle CASB Cloud Service tenants using https://loric-eu.palerra.net incorrectly list the Modify Reverse Proxy option. Reverse proxy is not available for tenants using https://loric-eu.palerra.net.

Week of August 12, 2018

Issue Status Description

Fixed Issues

Oracle CASB Cloud Service tenants using https://loric-eu.palerra.net incorrectly list the Modify Reverse Proxy option. Reverse proxy is not available for tenants using https://loric-eu.palerra.net.

Week of July 1, 2018

Issue Status Description

Fixed Issues

  • When adding an OCI instance, the “required field” message for an entry that is omitted is not displayed next to the field to which it applies.

  • The Area Map may show an error when the Dashboard page is loading.

  • Score-based redirection is incorrectly shown as an option on the Update Reverse Proxy page.

  • Processing of some transactions that occurred in the Exchange Admin console may be delayed and appear missing from the Oracle CASB Cloud Service.

  • Oracle CASB Cloud Service is unable to complete the process of subscribing to Office 365 Azure AD, OneDrive, and SharePoint components when you register an Office 365 instance.

  • Ingestion of location data for Office 365 components may fail.

  • When more than 200 events occur in a reporting period for a particular Office 365 SharePoint site, Oracle CASB Cloud Service does not collect all events for that site.

Week of June 17, 2018

Issue Status Description

Known Issues
When adding an OCI instance, the “required field” message for an entry that is omitted is not displayed next to the field to which it applies.

  • Symptom: Invalid input elements are highlighted with a red border, but the actual error message associated with the input box appears somewhere else.

  • Impact: It could misguide user or create confusion, as which Input is required and which is not.

  • Workaround: Enter valid values for all the input boxes with the red border.

The User Activity report does not show activity for OCI users.

  • Symptom: You run the User Activity report on the Reports page, and set the filter to an OCI Instance that you know has user activity, but the report says “No records available.”

  • Impact: You cannot view activity for OCI users in the User Activity report.

  • Workaround: Use Report Builder...

    1. On the Reports page, click Report Builder.

    2. Set Select Filter to Application.

    3. Set Select an Application to OCI.

Location is not resolved for OCI instances in IP addresses analyzed report.

  • Symptom: You run the IP addresses analyzed report (from Dashboard, on Suspicious and normal IP addresses tile, click Regular or Suspicious) and scroll to an OCI entry in the App and Instance column — the Location column says “Unable to resolve location.”

  • Impact: You cannot get the location for an IP address from the IP addresses analyzed report.

  • Workaround: None

The Area Map may show an error when the Dashboard page is loading.

  • Symptom: You may see an error message instead of the Area Map when you log in to the Oracle CASB Cloud Service console.

  • Impact: You cannot view information displayed on the Area Map while it is showing the error.

  • Workaround: Wait until the error message is replaced by the map.

Week of March 18, 2018

Issue Status Description

Known Issues

The new data protection feature has these known issues:

  • Oracle CASB Cloud Service tenants using https://loric-eu.palerra.net incorrectly list the Modify Reverse Proxy option. Reverse proxy is not available for tenants using https://loric-eu.palerra.net.

  • Data protection requires credential revalidation for Box instances that have already been registered with Oracle CASB Cloud Service.

  • Score-based redirection is incorrectly shown as an option on the Update Reverse Proxy page.

Week of December 24, 2017

Issue Status Description

Fixed Issues

Oracle CASB Cloud Service is unable to complete the process of subscribing to Office 365 Azure AD, OneDrive, and SharePoint components when you register an Office 365 instance.

Week of November 5, 2017

Issue Status Description

Known Issues

  • Ingestion of location data for Office 365 components may fail.

  • When more than 200 events occur in a reporting period for a particular Office 365 SharePoint site, Oracle CASB Cloud Service does not collect all events for that site.

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