1. Using Oracle Identity Cloud Service
  2. Perform User Tasks
  3. Configure User Settings
  4. Set Your Security Options
  5. Set Your Account Recovery Options

Set Your Account Recovery Options

If you didn’t set your account recovery options the first time you signed in to Oracle Identity Cloud Service, then you can do so from the Security tab of the My Profile console. This way, if you have trouble signing in, you’re locked out, or you forget your password, then you can regain access to your account.

You can access the Manage Account Recovery in Oracle Identity Cloud Service infographic to see how to set your account recovery options when you sign in to Oracle Identity Cloud Service for the first time.

There are three account recovery factors that you can set:

  • Recovery email: By default, your primary email address has been set as the email address that Oracle Identity Cloud Service will use to help you recover your account. If you have to regain access, then Oracle Identity Cloud Service will send a notification to this email address. Follow the instructions in the notification to recover your account. Instead of your primary email address, you can specify an alternate (recovery) email address to regain access.

  • Mobile number: You can provide a mobile number that Oracle Identity Cloud Service will use to help you recover your account. This way, if you have to regain access, then Oracle Identity Cloud Service will send a one-time passcode in a text message to this mobile number. You enter this passcode to recover your account.

  • Security questions: You can select and answer security questions, and provide hints for answers to these questions, to verify your identity. If you have to recover your account, then you must answer these questions correctly to regain access.

Important:

The account recovery factors that are available for you to set are dependent upon the selections your identity domain administrator or security administrator made when they set up account recovery for your identity domain. For example, if your administrator deactivated mobile number as an account recovery factor, then you can’t use this factor to recover your account. It won’t appear in the Security tab of the My Profile console. See Configure Account Recovery.

Because you want to be able to regain access to your account, you must set at least one account recovery factor.