Set the customer remorse period

A remorse period is a prescribed amount of time, for example an hour or twenty-four hours, during which a shopper can cancel or amend an order.

The order is not fulfilled until the remorse period is over. Note that this concept is not the same as the length of time your business may allow for returns.

Important: As a best practice, keep the remorse period as short as possible to avoid delays in fulfilling orders. Order submission to the fulfillment system – including webhook activity – is suspended for all shoppers until the remorse period is concluded.

To configure the remorse period, complete these steps:

1. Log into the Oracle Commerce dashboard using your administration interface user ID and password.
2. Click the Settings icon.
3. Click Agent Console Settings and display the Remorse Period tab.
4. Select the Enable Remorse Period checkbox.
5. Enter the hours and minutes that correspond to the amount of time your business designates as the remorse period.
6. Click Save.
7. Click on the Extended Remorse Period tab to enable and determine the number of days after the date of submission that an order can be canceled.
8. Click Save.