Order Details

This widget provides the shopper with details related to their order including date, status, product details etc.

It is available for the Order Details layout.

The Order Details widget also enables you to choose whether or not to provide shoppers with the ability to add a purchase list, or to cancel/return orders. .

Note: For shopper-initiated cancellations/returns:

• In order to use the cancellations/returns feature, the latest version of the Order Details widget must be utilized. This release of Oracle Commerce automatically contains the latest version, however, if you are running an older version of Commerce you must ensure the Order Details widget is upgraded. See Upgrade deployed widgets for details on replacing a widget with the latest version.
• As the cancellations/returns feature is disabled by default, you must enable these options within the Order Details widget to avail of the feature.
• Once shopper initiated returns are enabled, you will see the Return Items button within the Order History Details widget.
• Once shopper initiated cancellations are enabled, you will see the Cancel button within the Order History Details widget.
• Either shoppers or agents can begin the cancellation/returns process. Refer to Cancel an order for details on agent-initiated cancellations/returns.