Why can't I find newly created articles, categories, and products in Knowledge Authoring and My Knowledge?

Sometimes newly created articles, categories, and products don't appear in Knowledge Authoring and My Knowledge. To make these missing items available to your knowledge users, you need to run some knowledge scheduled processes and assign locales to knowledge users.

1. Schedule and run the following knowledge processes:
   • Knowledge Content Batch Process: This job updates Knowledge categories and products to reflect recent changes to Service and HCM products and categories. Schedule this job to run only once per day. Running this job more frequently isn't recommended.
   • Knowledge Search Batch Process: This job updates Knowledge search to reflect any changes to knowledge base content. Schedule this job to run every 15 minutes.
2. Assign locales to users. For more information, see Why can't I create articles in Knowledge Authoring?

Note: This answer is applicable to both Fusion Service Knowledge Management with Redwood and Classic User Experience.

Note: You need the SVC_SCHEDULE_SERVICE_JOBS_PRIV authorization to schedule Knowledge processes.

To run the scheduled processes:

1. Go to Tools, and click Scheduled Processes.
2. Click Schedule New Process.
3. In the Schedule New Process dialog box, select Job as the process type.

4. In the Name field, type "Knowledge", and press Enter.

   This displays the list of available Knowledge processes.

5. Select the process you want to schedule and click OK. You need to repeat the steps for each of the following processes:
   • Knowledge Content Batch Process
   • Knowledge Search Batch Process
6. Click OK in the Schedule New Process dialog box to go to the Process Details page for the job.
7. Click Process Options, choose the options you want, and click OK to return to the Process Details page.
8. Click Advanced and for Run select Using a schedule.
   • For the Knowledge Content Batch Process, set the following:
     • Frequency: Daily
     • Days Between Runs: 1
     • Start Date
     • End Date
   • For the Knowledge Search Batch Process, set the following:
     • Frequency: Hourly/Minute
     • Time Between Runs: Hours 0 Minutes 15
     • Start Date
     • End Date
9. Click Submit.