Knowledge Analytics

Knowledge Analytics is a real-time reporting solution that enables knowledge managers and knowledge analysts to view knowledge author's activity. Analytics provides prebuilt dashboards to help knowledge managers to understand how authors are creating, updating, and publishing knowledge base articles and how they are linking articles to SRs.

Depending on your privileges, you can perform the following tasks:

• Run the prebuilt dashboard reports

• Create personalized dashboards

• Create personalized reports and analyses on subject areas

• Share analytics with other users

Note: Access to the analytics data is restricted based on roles. Analytics reports users will see only the data that they have access to, based on their roles and privileges. For more information on creating and assigning roles, see the Create Knowledge Roles topic in this guide.