How do I create and manage subscription renewal templates?

Subscriptions can be renewed either manually or automatically. A subscription user can manually renew subscriptions using the Renew action, or you can configure the application to automatically renew subscriptions. Renewal rules determine the default renewal actions.

The application uses the renewal rules template associated with a subscription to gather the renewal process, customer acceptance criteria, and internal approval criteria.

When you renew a subscription, the application makes a copy of the existing source subscription. The source subscription can be in an active or expired status. The application changes the effectivity and price details on the renewal subscription based on the default setup.

The life cycle of a renewal subscription is similar to a newly authored subscription. However, you can configure a different life cycle for a renewal subscription using the Event Model configuration. You can configure an event model to route the renewal subscription to the customer for acceptance, or to the subscription administrator for internal approval. You can also activate the subscription without either Customer Acceptance or Internal Approval.

Create a new template by doing this:

1. Sign in as a setup user and navigate to Subscription Management.
2. On the Subscription Configuration page, click the Subscription Configuration tab.
3. Click Manage Subscription Rules.
4. Click the Renewal Rules Template subtab.
5. In the Renewal Templates page, click Create.
6. On the Create Renewal Rules Template page, enter the details of the template.
7. Enter a name for the template.
8. Select the renewal level. All lines include all the lines from the subscriptions that might also include other lines. Eligible lines include only eligible lines from subscriptions.
9. Optionally, select Consolidate subscriptions. This option decides whether to consolidate subscriptions during the renewal process or not. The consolidation process applies to automatic renewals. If you select this option, then all subscriptions to be renewed over a given period are consolidated into a single subscription.
10. Select the Price Adjustment Type.

    If you select Reprice, then the application calculates the latest price of the item at the time of renewal. If you select Markdown or Markup, then you must enter Price Adjustment Basis and Price Adjustment Value to adjust the list price of the product. Markup increase the price by the adjustment basis and value. Alternatively, markdown decreases the price by the adjustment basis and value.

11. If there is no price at the time of the renewal, the renewed subscription has no price. In this scenario, the subscription renewal rule should be:
    • Price Adjustment Type: Markup
    • Basis: Net Price
    • Value: 0
12. Enter a value in Days Before Expiration. This is the number of days prior to expiration before the renew eligible subscriptions process picks the subscription for renewal.
13. Enter the minimum renewal duration. This is the minimum number of days for which the subscription is renewed.
14. Select the Renewal Period. The renewal is based on the renewal duration and period.
15. Select the Use renewal term for automatic renewal check box to automatically renew subscriptions based on the values defined in the Renewal Duration and Period field. This field provides you with additional flexibility in deciding the duration of your automatically renewed subscriptions.
16. Select the Renewal Process.

    The three options to configure the renewal process at the time of subscription creation are:

    • Automatic: The application automatically renews and activates the subscription.
    • Manual: The renewed subscription is created and placed in draft status.
    • Do not renew: This option prevents the application from automatically renewing the subscription. If you select this option, the application removes the Renewal Type column from the dashboard for all lines and covered assets of the subscription. The subscription specialist can manually renew and email active and expired subscriptions.

      The application renews all subscriptions that you identify for automatic or manual renewal.

17. Select the Customer Acceptance Required and Internal Approval criteria.

    This table describes the combinations of Renewal Process, Customer Acceptance, and Internal Approval criteria:

    Renewal Process	Customer Acceptance Required	Internal Approval Required	Description
    Automatic	No	No	The application renews and activates the subscription.
    Automatic	No	Yes	The application renews and submits the subscription for approval.
    Automatic	Yes	N/A	The application renews the subscription and leaves it in the subscription administrator's queue for further action. You can configure event notification rules to automatically send the subscription to the customer for acceptance.
    Manual	N/A	N/A	The application renews the subscription and leaves it in the subscription administrator's queue for further action.
    Do not renew	N/A	N/A	The application doesn't renew the subscription.

18. Select the Subscription Profile.
19. Select the communication channel. This determines how you want to communicate and engage with your customers.
20. In the Renewed Subscription Number field, you have three options:
    • Leave blank: Leave this option blank if you want to enter your own subscription number upon renewal.
    • Autogenerated: Select this option to use an application-generated number for the renewed subscription.
    • Retain number: Select this option to keep the same subscription number.
22. Optionally select Enable Reminders. This option indicates whether or not your customer receives reminders.
23. Select the applicable Coterminate option.

    If you select Latest end date, the all target lines are aligned to the latest target end date. The target subscription header is also adjusted according to the target lines.

24. In the Renewal Consolidation Grouping section, select the required consolidation criteria. The application performs subscription consolidation based on the default grouping rules and the rules selected by you. For more information about the available consolidation criteria, see the Automated Renewal Consolidation section in the Renew Subscriptions topic.

25. Click Save and Close.