Create and Manage Subscription Event Notification Rules and Template Sets

Configure templates that your users can use as notifications. You can also set up rules to trigger notifications.

Note: The notification events are sourced from the Customer Notification Event (ORA_OSS_CUST_NOTIF_EVENTS) lookup.

To create an event notification rules and template set:

1. Sign in as a setup user.

2. Go to the Subscription Management work area.

3. On the Subscriptions landing page, click the Subscription Configuration tab.

4. Click Manage Subscription Rules.

5. Click the Event Notification Rules and Template Set subtab.

6. Click Create.

7. On the Create Event Notification Rules and Template Set page, enter the necessary details: Template Name, Start Date, and Sender Email Address.

8. In the Condition region, click Create.

   Set up the conditions:

   Condition	Description
   Event	A specific event in the subscription life cycle. The values are sourced from the event model.
   Days before the subscription start date	The number of days before the renewal start date to send the notification.
   Notification Type	There are three types of notifications: Quote Reminder Any User Defined Type
   Customer Acceptance	Select between Required and Not Required. Use the indicator to skip the notification for an auto-renew subscription where customer acceptance isn't required for the renewal subscription activation.
   Communication Channel	The channel on which the notification is delivered. If you select email, the application sends an email to the customer. If you select custom, it includes third-party portals. The application then raises a business event with a message and attachment details.

9. In the Message region, click Create. Select the Language, Message Template, and Message Subject along with the Start and End date.

10. Click Save and Close.