Expose Additional Fields for Service Request Mass Update

You can add the additional out-of-the-box field, Critical, that doesn't appear, by default, in the Service Request form. You can also add custom fields.

1. Open Application Composer, and expand the Standard Objects node, and then expand the Service Request object.

2. Click Pages, and then in the Landing Page Layouts work area, select Standard Layout, then select Duplicate from the Actions menu.

3. Click the Edit icon for the Service Request list.

4. In the Landing Page Layout, locate the Configure Mass Update Fields area, and move the fields you want to expose from the Available Fields list to the Selected Fields list.

5. Click Save and Close.